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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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December 21, 2020

The staff is friendly, courteous professional and honest. They do the work that was promised. They do the work with quality craftsmanship and on time More

by Dvalente
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Dec 28, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 21, 2020

I was not satisfied with the customer services I received. I did not feel welcomed. I don't want to go back to this dealership. More

by Mchat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Mackey
December 19, 2020

After finding what the problem was that caused one of our tires to be losing air, they stated that we needed to purchase a new tire. Since they did not have the needed tire in stock, they provided us a ride More

by Joyce & Robert
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Dec 23, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the great rating. We're pleased that everything went well for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 18, 2020

I received very Good service. The staff was very helpful, especially Tom,service manager.he went out of his way to assist me with a question I had about a relatives car. More

by caesar01
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Dec 23, 2020 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 16, 2020

Great service! Finished the repair work in record time. It was the day before Thanksgiving, so I wasn’t expecting my vehicle to be ready the same day. Thanks! More

by Wendyaprice63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 16, 2020

Never called me back to schedule an appointment. Never confirmed that parts were ordered. May have to go somewhere else Very dissatisfied and disappointed that there was no follow up More

by jeff.ostema
Customer Service
Recommend Dealer
No
Employees Worked With
Sam
December 15, 2020

I always choose Rizza for maintenance on all my vehicles. We have been Rizza customers for over 10 years. Service is performed timely and accurately. More

by dianemiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Stephens
Dec 17, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 15, 2020

The service was great. Eric was very helpful in getting me out without spending whole day there. Glad to get the job completed on tome More

by LAWFUN72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Dec 17, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 15, 2020

Rizza Ford took very good care of me. They did everything they could to make me a happy customer. Their customer service is top notch! More

by Elizakapeka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Vertucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Dec 17, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 15, 2020

Very easy and convenient service. They were able to schedule my service promptly. And they communicated very well while working with my vehicle. Will continue to do business here! More

by solygo87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Dec 17, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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