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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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January 01, 2021

It was a good service. Thanks to Thomas Mackey, he really did his job well. Compared to my last service appt. , this one is better. I like also the lyft service that i just wait at home. More

by EPONINE3510
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Jan 06, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Thomas does for Joe Rizza Ford of Orland Park and our customers. Hope to see you again soon! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 31, 2020

I have been doing business with Joe Rizza Lincoln for about two years and never been disappointed. Thomas, service department manager is top notch and the one I always go to. There is another Lincoln dea More

by JPLATTE4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Jan 06, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for putting your trust in Joe Rizza Ford of Orland Park! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 31, 2020

Good service experience we were called or texted about services needed before they were done we also brought on our other care to be service. More

by sotoria1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 06, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 30, 2020

Even though they were overbooked for the holiday weekend Scott took care of my car because I couldn’t open the trunk. He was very polite and very caring and helpful. More

by Lgedraitis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 30, 2020

Great Premium Care warranty repair job and teamTommy Great Premium Care warranty repair job and team Tommy and Scott especially nice to work with... BRAVO...!!! Happy Holidays and here's to a gr More

by davisdarmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Jan 05, 2021 -

Joe Rizza Ford Lincoln responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 30, 2020

We were told we were scheduled for an appointment but when we arrived, we were not on the schedule. Several people not wearing masks in the building. Or wearing them incorrectly. This review for More

by AMJAGIELLA
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 29, 2020

Very professional and excellent service. Thank you for your help. Ike Muhammad and the tow driver were prompt and gave excellent service in a short time. More

by rlussow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jan 04, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 29, 2020

This is my family Ford Dealer. Have purchased 5 vehicles from this location. My company, HP, uses Ford Escapes as our company vehicle. Having them work on that car just makes sense. More

by Stephen Sandgren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

December 29, 2020

Service Dept was great and 5 stars, but I cannot believe many of your sales staff do NOT wear masks. Extremely disappointing and very concerning. I had to leave the service waiting area as a customer came i More

by BB
Recommend Dealer
No
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2020

I am thoroughly pleased with Joe Rizza Ford and Lincoln. Very qualified and friendly staff. Service department is thorough in handling repair problems. Very competent. More

by EPAHALEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Munoz
Dec 31, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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