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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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January 12, 2021

Service was great. Just feel that the price for the service was a little high. The 15k mile service was nearly $110 which is high in comparison to my husband’s Camry, for example. More

by RITAJDOCKERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas serviced the car and Liz Black made arrangements by phone. I don’t remember the name if the gentleman who picked up my car, but he was great also.
Jan 15, 2021 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 12, 2021

Was told few hours wait and my car was ready in under an hour and a half! Great customer service! I loved having the opportunity to keep in touch via text! Thanks for all your help! More

by Mnpoly15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jan 15, 2021 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 12, 2021

FAst and efficient. Eduardo did a great job keeping me informed. Work was done on time. Just waiting on parts to finish the repair of truck. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Kralik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Jan 15, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 12, 2021

Scott was very professional, informative and friendly. I will definitely keep bringing my Ford products to this clean, organized and very well maintained ford dealership! More

by cman8876
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 11, 2021

We’re happy with the service and the services it who checked us in told us it would probably take about an hour and a half and we appreciate that More

by MARIBYBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 11, 2021

Scott was my servicemen he was very personable and helpful. He went out of his way to ensure I got my additional service. Even though I had to travel farther to bring my car to the Orland location I More

by VELCUZ
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Scott went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 06, 2021

Thank you for the excellent service as always. I have to say that the service and my needs are there number one concern. And very attentive to making sure that I am a satisfied customer. Thank you all espe More

by josborne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 11, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 06, 2021

Great service and they are very good about updates as you are waiting.. I have always had great service here.. The lounge is very comfortable and the free WiFi is very nice. More

by MRSNBDY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Joe Rizza Ford Lincoln responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 06, 2021

Joe Rizza Lincoln is the best auto dealer I have ever dealt with. Thomas, in their service department is top notch and HS never failed to satisfy my needs. More

by JPLATTE4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Jan 11, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback! We are happy to hear about your positive experience at Joe Rizza Ford of Orland Park, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 02, 2021

Service is very nice, well organized and professional. Waited for my car and they got it done promptly. The only negative would be the price of an oil change could be a little lower. More

by PDZNB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Jan 06, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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