Joe Rizza Ford Lincoln - Service Center

Recall for Ford Escape I took my car to Rizza Ford in Orland Park for a recall. And everything went very well from beginning to end. Employees were very nice. It was do I took my car to Rizza Ford in Orland Park for a recall. And everything went very well from beginning to end. Employees were very nice. It was done in a few hours. I talked with Scott Sciaky and Lauren Kutsche. Even the woman who rang me up at the end was very nice. I bought my car at the Ford dealer in Matteson and was not very happy with their service when I went in for an oil change a while back. Will be going to Rizza from now on. Everyone was very professional and helpful. Even got a car wash I did not ask for!! I would highly recommend that dealership. More

Excellent Representative Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my t Lauren took an unusual problem with upholstery; analyzed it, solved it and rectified it. She was friendly helpful and very aware of the value of my time too. More

Great Service I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different I was in and out within a hour. Never had an oil chage/inspection/car wash done so quickly. Far better than when I take my wife's car in (different bland). And Lauren was very helpful and friendly. More

Next time Please When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was al When I picked up my car, my invoice stated I needed a battery. Had I known of this problem I would have had the dealership replace it while car was already there. Now I have to make another inconvenient trip. My need for an oil change indicator was also on upon pick up, would have had that done also. Next time would like to know of other issues. Thank You:) More

Great Service Great People Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained tha Was in the dealership for a special event and talked to service director David Claster about a problem I was having with my tires and he explained that the problem I was having was actually an easy repair and if I wanted, they could take care of the problem. I agreed, scheduled an appointment and they make the repairs very quickly. More

Always friendly and knowledgeable staff. They never try to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included to sell me service I don't need and they are timely in their service. Usually an hour for "the works" oil change and they wash the car too. (included). More

I feel bad writing a bad review cause I have always been satisfied in the past. This time, though, I brought my car in for service on a Ford recall for fuel line problems. I scheduled the appointment a go satisfied in the past. This time, though, I brought my car in for service on a Ford recall for fuel line problems. I scheduled the appointment a good 2 weeks out. Dropped the car off the night before. Blah blah blah. When I got the call the next day that my car was ready to be picked up......I was informed that it HAD been inspected and it DID need a fuel line replacement. BUT THEY NEEDED TO ORDER THE PARTS! Why would this part not be stocked and the work be completed after inspection. Now I have to make another appointment, need another ride, will be without my car another day!!! Just doesn't make sense to me, More

My service advisor always kept me informed about what needed to be done. He was very friendly and knowledgable. The price for the work done was good. needed to be done. He was very friendly and knowledgable. The price for the work done was good. More

I just picked up my 2011 F-150 from getting serviced, and once again had a great experience. From the time I dropped my vehicle off, until I picked it back up, my service advisor Charles kept in contact with once again had a great experience. From the time I dropped my vehicle off, until I picked it back up, my service advisor Charles kept in contact with me and made sure everything was taken care of. I always feel secure bringing my vehicle in for service or maintenance anytime of year. This is the 6th vehicle I have purchased from this Dealership and I will continue to keep my business here and refer my family and friends of the great service and assistance from the Sales & Service department here at Joe Rizza Ford. More

I visited the dealership for service with Dave Pace. He was extremely busy. He asked Sam to assist me with anything I needed until he could take care of my needs. Sam answered questions that I had regard was extremely busy. He asked Sam to assist me with anything I needed until he could take care of my needs. Sam answered questions that I had regarding my car. Sam is very familiar with the the operation and options of Cadillac SRX, he offered advice on the operation and any service that may be needed. Dave in the mean time took my car and gave me a loner. No other dealership has ever offered the service that I have received at Rizza. Thanks Sam and Dave! More