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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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August 31, 2018

Small dent on passenger door We had some fire work damage to the car it had a small dent that they pulled out at no charge and cleaned the car also More

by MIGHTYNEWTRON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Mirkiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Misek, Bobby Driggers
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Good service Thank for the quick prompt and friendly service. It’s great to get in and out so fast. Thank you for a great experience. Much appreciated More

by JMLYNCH8055
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Service I have had positive experiences with everyone I have had contact with from the service advisor to the mechanics. Recently there was a problem with the More

by NEWVILLA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark , Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Excellent service Thank you for providing excellent service...repeatedly. In a world of automation, it is refreshing to receive human courtesy & world class customer se More

by M.MANNINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Recall on car Ford was kind enough to supply me with an alternative car while my car part comes in to make my original car safer and working better. More

by paula.serafini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

New Ignition Fixed and returned as promised. Diagnosed job. Had parts. Performed all service as needed. Friendly people. Vehicle ready on time. Good work. Good peo More

by Depch
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Great place for all your auto service needs ! This by far is the best car dealer to both buy and have your auto serviced . The service advisors are great , professional and actually care about you More

by RIcco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou vascelli was great to deal with ! , Lauren Kutsche, Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Friendly staff I went in on a Saturday with no appointment and got great service service tech rode with me to explain the problem. A very knowledgeable person More

by POPPO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaias Remijio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Body work Fast, reliable service. Beautiful job very fair price. Bobby quoted me a price less than other body shops I visited. The car was practically detailed More

by ESTAROSTKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best regards, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Oil change Service was done complimentary due to points earned and that was a bonus. It still took over an hour:(. Waiting room was comfortable and clean More

by bevkintz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche, Eric Montanez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best regards, Rawan Altaher - raltaher@rizzacars.com

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