Joe Rizza Ford Lincoln - Service Center

Efficient, professional The service department is great.Service rep courteous,professional,knowledgeable.I'm disappointed in the product.My daughters Fusion has paint bubblin The service department is great.Service rep courteous,professional,knowledgeable.I'm disappointed in the product.My daughters Fusion has paint bubbling and shocks leaking,5 recalls at 27k miles.May switch to another model. More

Service Had a great experience. Joe Rizza Ford is my go to for service. I always have a good experience going here. Thank you so much. Had a great experience. Joe Rizza Ford is my go to for service. I always have a good experience going here. Thank you so much. More

Ford lost power on highway My Ford Fusion lost power on the highway and would not stay at highway speed. They discovered this condition was covered by Ford and the solution was My Ford Fusion lost power on the highway and would not stay at highway speed. They discovered this condition was covered by Ford and the solution was free of charge for me. Thank you. More

Satisfaction! I was approached almost immediately, when I pulled into the service area, by a rep. asking me how they could be of help. I needed repair service and I was approached almost immediately, when I pulled into the service area, by a rep. asking me how they could be of help. I needed repair service and Bob from the service department was there within minutes of my arrival. The estimate, a phone call to set up an appointment and the repair of my vehicle was completed within days. More

Simple, easy and did what needed to be done! The service representative was very helpful and kept me updated throughout the process! He gave me options on a item that will need repaired, but not The service representative was very helpful and kept me updated throughout the process! He gave me options on a item that will need repaired, but not necessary at the time. Which helped me budget the expense for my next visit! Thank you! More

very satisfied with service The service writer, Ike Muhammad help me with the problem that I had with my vehicle and explained to me what the problem was and what had to be done. The service writer, Ike Muhammad help me with the problem that I had with my vehicle and explained to me what the problem was and what had to be done. I felt that he went the extra mile to help me. I will always recommend Joe Rizza for sales and there service department. Michael Carlino More

Unhappy with the poor service I brought my lincoln in for service on the computer I had it in for 2 weeks I got the car back and nothing was fixed I had reached out to the general I brought my lincoln in for service on the computer I had it in for 2 weeks I got the car back and nothing was fixed I had reached out to the general manager he had said he would take care of this and he did not do anything. So I brought my car to Currie motors and in 3 days they had my car fixed the computer needed a new module. So rizza lost my business and my fathers business which we buy cars from rizza all the time. More

Broken antena I dropped my car off for a recall. My antena was snapped when I received the car back. I believe this must have happened during the car wash. I dropped my car off for a recall. My antena was snapped when I received the car back. I believe this must have happened during the car wash. More

Good Work, Poor Communication I went to Joe Rizza to leave my 2016 Explorer for some warranty work. I live about an hour away, and I left my Explorer with them and was given a ren I went to Joe Rizza to leave my 2016 Explorer for some warranty work. I live about an hour away, and I left my Explorer with them and was given a rental from Enterprise. The service advisor called me back to the dealership to pick up the Explorer because it was going to be a 3 day wait for the parts to arrive. Once I arrived to pick up the Explorer, they revised the story saying the the parts would arrive the next day, so I should just keep the rental and leave the Explorer. I did just that. About a week goes by with no communication, and then one Wednesday morning I get a call out of the blue to come pick up the Explorer. It must be done today or otherwise the rental I have will start being charged to me. It was too bad they didn't get me more of a warning, because unfortunately I was out of town for work and couldn't get back that day to do the exchange. If I was given some more notice, I could have made arrangements to have the rental returned. Once I did pick up the Explorer, I found that it was left unlocked overnight in their parking area. The work done on it appears to have been done well. More

Oil change/tire rotation I took my car in for an oil change/ tire rotation. I can’t make an appointment so I had to wait 2 hours. I have a recall and the parts will be ava I took my car in for an oil change/ tire rotation. I can’t make an appointment so I had to wait 2 hours. I have a recall and the parts will be available in 4th quarter. I will bring my car in for that but will do regular maintenance elsewhere. Joanne Rowe More