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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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September 07, 2018

The greatest Very knowledgeable, every time I bring this car in nothin is unintentionally they keep everything on the up and up! Keep up the good work. More

by griffin3757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Did not wash and had to wait too long at pickup. Did not wash and had to wait to long at pickup. This has been an ongoing problem-- being told the truck is ready but then having to wait too long for More

by bobreiter1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Great Service - Disappointed in final outcome with Cashier! Great Customer service and execution but when went to pick-up car and pay, the cost was more then initially told with no reason, cashier was short wit More

by TAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Excellent Service Received excellent service today. I love how they continue on with providing excellent service other than a purchasing a new vehicle.. will continue More

by TACAILAHINTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Service Manager My overall experience have not been so great. The service manager Mr. David Claster is not personable, he’s very hard to get in touch with, never retu More

by TRACEYSLAUGHTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed, Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Fantastic They did a great job. They were very helpful and made my buying experience a pleasant one. I would recommend them to everyone. A friendly and efficien More

by INSPIRED0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 05, 2018

Great Experience I always get the very best service on every visit. The staff is friendly and the place is always very clean . Dave Claster is a wonderful manager. More

by JJVV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Kralik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Rawan Altaher - raltaher@rizzacars.com

September 05, 2018

Service above and beyond Service writer Eduardo Rodriguez was a pleasure to work with. I came in for service that was under warranty. He called and got an extra issue resolved More

by ewk112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

September 05, 2018

Recall The service on the recall was performed in a timely and professional manner. The service associates were nice and friendly. And my car was washed and More

by ashct13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Best, Rawan Altaher - raltaher@rizzacars.com

September 04, 2018

Happy customer Outstanding sales and service. Ike you are the BEST. I would recommend the dealership and the vehicle to anyone looking to perchase or repair their ve More

by WALLY36510
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Mirkiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

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