Joe Rizza Ford Lincoln - Service Center

Quick service Came in for an oil. Was told it’ll be a wait since there were like 6 people ahead of me. About an hour later my car was serviced and I was on my way Came in for an oil. Was told it’ll be a wait since there were like 6 people ahead of me. About an hour later my car was serviced and I was on my way. 👍🏻👍🏻 More

No effort is too much effort. Everyone at Rizza Ford has always been extremely helpful. Even while enduring a Ford RAV process which is a nightmare they all went above and beyond. Everyone at Rizza Ford has always been extremely helpful. Even while enduring a Ford RAV process which is a nightmare they all went above and beyond. More

Reliable Service I feel like they fix things right the first time. I love their detailed inspection repoets letting you know what needs to be done now and later. I feel like they fix things right the first time. I love their detailed inspection repoets letting you know what needs to be done now and later. More

Service They check you in quickly, write up your problems, then solve them. Always quick to respond, and have your auto ready when they promise. Great people. They check you in quickly, write up your problems, then solve them. Always quick to respond, and have your auto ready when they promise. Great people. More

A Happy Car Nothing but great to say that my repair experience was a delight, from your courteous client service manager Scott to the efficient service on my 2010 Nothing but great to say that my repair experience was a delight, from your courteous client service manager Scott to the efficient service on my 2010 Mercury Milan. I'm happy to say that my vehicle is ready for winter and don't foresee any problems with the help of preventive maintenance by your team. By the way, the added touch of having a donut while I waited with my coffee and newspaper made it even better, yummy! More

I didn't feel at home My first time I brought my to the dealer I felt like Rizza have a a great team this last time I felt like I was a bother to the service writer. I purc My first time I brought my to the dealer I felt like Rizza have a a great team this last time I felt like I was a bother to the service writer. I purchased two Vehicle there I had body work done there I let you take care of my Ford vehicle. I watched how the other services writer chat with there clients. The last time I was there I was treated better. Maybe he was to busy to do one on one so that's why your missing a star. More

Everything was taken care of pleased with service.I would recommend service to anyone who is interested.I have purchased a new vehicle & still have to come in for instructions bu pleased with service.I would recommend service to anyone who is interested.I have purchased a new vehicle & still have to come in for instructions but due to my wife's illness I must wait for little longer More

Excellent Very helpful, everything was explained and the waiting area is clean comfortable and wow o.p.bakery donuts!!!! Work was done efficiently and in a time Very helpful, everything was explained and the waiting area is clean comfortable and wow o.p.bakery donuts!!!! Work was done efficiently and in a timely manner. More

Second chance is a charm I brought my fusion in for transmission jerking issue. After three days they found no problems. I asked to have a transmission recall repaired while t I brought my fusion in for transmission jerking issue. After three days they found no problems. I asked to have a transmission recall repaired while they had my car. The tech told me “ No we don’t know what we are gonna do with that yet. I showed him my letter from Ford instructing me to schedule a repair with my local dealer. He again said he would not schedule the repair. Fast forward two weeks , I’m stranded at a gas station because my transmission is stuck in reverse and won’t shift forward or back. Four hours later I tow the car to Rizza. The new tech explains that it’s a one hour easy job and parts are in stock. One day rental and fusion is fixed. Great recovery from the lack of desire to honor a recall. Why does it take two appointments to fix one issue. Why do I get to lose 6 hours of my life because it wasn’t convenient for the first tech to repair. I’m discouraged to say the least. More

Outstanding service as usual. Outstanding customer service experience. Thanks again for showing me why purchasing from Rizza in Orland is a great decision I will continue to sha Outstanding customer service experience. Thanks again for showing me why purchasing from Rizza in Orland is a great decision I will continue to share my experiences with everyone interested in a vehicle purchase. More