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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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January 27, 2021

I have my car serviced here several times and have wonderful service. This last time I was not as happy, the Service representative I had was sarcastic and rude. More

by mlrtyme06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Scott was very polite and helpful. I would recommend him to others.I like the fact that they gave me a rental car when it was going to take longer than expected. Also a Lyft car to and from home without ha More

by Lgedraitis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Joe Rizza Ford of Orland Park team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Excellent service by Eduardo setting the appointment, completing the work and great communication about status. I came in for warranty work and they verified that no other warranty work was needed. More

by Joe.sloyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Once again Scott went out of his way to ensure I received excellent services. He called to verify my preference for a courtesy car prior to me dropping off my vehicle to ensure my needs were met. He als More

by VELCUZ
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

LouVieceli and Scott Sciacky are the most professional service engineers I have ever had encountered at a dealership. Very helpful, very sincere great personalities. The dealership should be very happy wi More

by r.pasco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Vieceli
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Lou Vieceli and Scott , 2 wonderful knowledgeable service professionals always have a smile and very courteous. Always go above and beyond the call of there duty. Able to work me into the very busy schedule More

by r.pasco
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Vieceli
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Scott and Lou Rizza should be honored that these 2 gentlemen treat consumers the way they do. Very honest, professional and knowledgeable. I have known Lou for many years and would not trust anybody b More

by r.pasco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

The service manager Scott Sciaky is very straightforward and trusting. When I come to get my car serviced I will always call on him. Thanks Scott More

by LDBOADNAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate your kind words! We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2021

Friendly Staff, Easy to make a Service appointment, Quick Service depending on repair. It took only 90 minutes for "The Works " I had done. My Service Manager was very helpful getting me in and out. More

by KCALVERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Jan 29, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 25, 2021

The whole process of dropping my truck off Thomas having a rental ready was perfect. The Diesel tech Mark is very professional & knowledgeable about his craft. More

by chuck523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARK DIESEL TECH, Tom Mackey
Jan 28, 2021 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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