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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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November 01, 2018

Not satisfied at all I called the service manager several times and to this date I haven’t got a reply I called the service manager several times and to this date I ha More

by Tonyb18
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Ike Mohammed, Eduardo Rodriguez
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward.

October 31, 2018

Spectacular service Service was quick, on schedule, and everyone was very kind and helpful. It's always a enjoyable experience going there for service on my car. More

by Problem solver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Recall and rework Had head replaced in June under recall, brought it back in September for same issue and had to replace whole engine. Minimal communication and not ver More

by Mpkooy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

On behalf of our entire staff, we would like to apologize for the concerns you shared about your experience during your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Best Ford Lincoln Porsche Dealer in Illinois I have bought approx 20 to 30 cars from The Rizza dealerships over the past 15 years, and I always receive the best price along with the best customer More

by Badboy343
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Kralik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Vertucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rizza , Bobby Driggers, Eric Montanez
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Love their service center The service department is the best department I've dealt with. I enjoy bringing my car in. Everyone is professional and thorough and cares about the s More

by sgtpm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Staff was polite and accommodating Staff was polite and accommodating. Oil change and tire rotation was completed in the prescribed amount of time. Check out was efficient and pleasant More

by ED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that our team was able to provide you with a pleasant experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

awsome Best palace to get a oil change...the price is right. 25 words is a lot.. So I will babble on and on and in More

by THEHORNDOG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Vertucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mark stephens
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Car sales and service I would recommend Joe Rizza Ford to any and all people my friends and family that I know they made you feel like You Are Family. More

by chrissyo1318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

chrissyo1318, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Best, Rawan Altaher - raltaher@rizzacars.com

October 31, 2018

Long wait To long of wait for a oil change. Hour and a half is a little bit to long. Service was good did a great job for the price. More

by ICEMAN60452
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Rawan Altaher - raltaher@rizzacars.com

October 30, 2018

Top notch. Top notch as always. I have never been let down by anyone on the entire staff. Sales or Service I would highly recommend. Top Notch More

by havasu486
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for this amazing review, havasu486! We really appreciate your business. Best, Rawan Altaher - raltaher@rizzacars.com

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