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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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November 27, 2018

Quick and reasonable I took my F250 in for some service and expected to have to wait several days, especially since it was a holiday week. The work was done by the end of More

by Red Barn Farms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback! We are happy to hear of your positive experience at Joe Rizza Ford of Orland Park, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Rawan Altaher - raltaher@rizzacars.com

November 27, 2018

Excellent service Answers all my questions and concerns. Also was impressed that Scott went above and beyond to help me with my purchase of tires. He took the time to More

by Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

We appreciate your input, Julie. Glad to hear that you are impressed with the service Scott provided. If there is anything more we can do for you please come back and see us any time! Take care! Best, Rawan Altaher - raltaher@rizzacars.com

November 27, 2018

Service experience Ed is an excellent service advisor. He immediately recognized the issue with my vehicle, kept me updated with the fix progress and resolved the issue. More

by CLIFFH357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers, Eduardo Rodriguez
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for your feedback. Ed is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

November 27, 2018

Repair Leaking coolant, repaired quickly, covered by extended warranty. No problems since, service was great. Would recommend anyone to purchase or service v More

by Hunt2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

We appreciate the kind words and recommendation. We look forward to seeing you again in the future! Best, Rawan Altaher - raltaher@rizzacars.com

November 27, 2018

Great Lincoln Service Great dealership they go the extra mile to make your experience great. I would recommend this dealership and it's service department to anyone lookin More

by Rick.Ravelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Rick, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Rawan Altaher - raltaher@rizzacars.com

November 24, 2018

Tires and battery I have been coming to Rizza Ford for five years now for service on my F-150 .The service department headed by David Claster is excellent. I always kno More

by denlen121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Nov 26, 2018 -

Joe Rizza Ford Lincoln responded

You have been doing business with Joe Rizza Ford of Orland Park for years and your review about us is truly appreciated. We will continue the great service that you have been used to for years. Take care and happy trails. Best, Rawan Altaher - raltaher@rizzacars.com

November 23, 2018

As soon as I entered service shop, service guy Ike met me ha I was met by ike service guy as soon as I stepped out of car, he explained things to me, checked if I had a recall. He was so friendly and knowledgeab More

by DV8992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Nov 26, 2018 -

Joe Rizza Ford Lincoln responded

We really appreciate your feedback. Ike is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

November 23, 2018

Disappointed I took my vehicle in because of squeaking brakes. Spent four hours there for a front brake job, was told my rear brakes were good. Later that evening More

by ssduke42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ike Mohammed
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

ssduke42, I'm sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience so I can address these concerns. I look forward to hearing from you. Best, Rawan Altaher - raltaher@rizzacars.com

November 22, 2018

Impressed Had to have car towed, had no appointment. Was waited on by Eduardo right away. Was told car would not be able to be looked at until tomorrow. Was re More

by TBK1290
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Nov 22, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback. Please come visit us if you need anything else, be it service or sales. Best, Rawan Altaher - raltaher@rizzacars.com

November 22, 2018

Had Synch software updated It got done in about an hour. I received a text asking if I had any questions. I texted back a question but never got a response. More

by JA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche
Nov 22, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for your feedback. We are glad we were able to provide you fast service. We will be discussing your comments with our team. We look forward to working with you again in the future. Best, Rawan Altaher - raltaher@rizzacars.com

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