Joe Rizza Ford Lincoln - Service Center

Below average service Up until now I used to bring all my Fords here for service including oil changes, but last few service events has me completely disappointed with this Up until now I used to bring all my Fords here for service including oil changes, but last few service events has me completely disappointed with this dealer. Wait times are longer and they don't let you know when your car is done. You have to physically hunt down your service personnel to ask for an update and everytime I asked the car was ready to go. I have dealt with most service managers here and they all disappointed me. They don't throughly check for the issue you report and because of this you have to bring your vehicle for the same issue again. I think they put Lincoln customers before Ford customers. They don't even wash Ford vehicles anymore. More

Excellent customer service From phone call to ask for help to the arrival - service staff and check out - I experienced best ford dealership experience ever for my 2013 escape . From phone call to ask for help to the arrival - service staff and check out - I experienced best ford dealership experience ever for my 2013 escape . This was 4 th my undercarriage dropped and the center had never seen me before More

Outstanding service When dealing with joe gio salesman and ike service it was the best experiance. I dealt with dealers before but these 2 employees care and go threw hoo When dealing with joe gio salesman and ike service it was the best experiance. I dealt with dealers before but these 2 employees care and go threw hoops to solve any issue I have. I have already recommended anybody that ask me to buy a car or where to get it serviced and i tell them rizza without a doubt. Thanks guys More

Took care of my problem promptly and quickly. Took care of all needs quickly and professionally. I would highly recommend them to others. Went the extra mile to get my issue solved and me on my wa Took care of all needs quickly and professionally. I would highly recommend them to others. Went the extra mile to get my issue solved and me on my way. More

Easy /pleasant ! Every one was helping me from the time I Every one was great and there was no pressure to make a decision or purchase I got complete cooperation and assistance in every way thanks the great Every one was great and there was no pressure to make a decision or purchase I got complete cooperation and assistance in every way thanks the great team More

Fixed my vehicle as agreed upon with minimal time down. Very friendly and very helpful. Diagnosed the problem right away. Order the parts and contacted me to set up an appointment for service. Turned my veh Very friendly and very helpful. Diagnosed the problem right away. Order the parts and contacted me to set up an appointment for service. Turned my vehicle back to me nice and clean. More

Inconsistent and unnecessary Starts off the website experience for scheduling is cumbersome, followed by showing up at schedule appointment and no one has read the notes put in du Starts off the website experience for scheduling is cumbersome, followed by showing up at schedule appointment and no one has read the notes put in during online scheduling. Having an inconsistent entrance for service in a timely manner. Then after work is done, service done on vehicle looks to be top notch but that's not dealing with any individual in person or phone, asking for proof of coupon, had input into service scheduling system, not able to find and could not return at later date to reclaim discount cause job is closed, what does that mean??? Then had the audacity to offer a paper coupon for car wash, if you're going digital then do it fully or don't do it at all, also my car spent all day at your dealership after an early morning service and did not get washed, so please don't present service with a car was unless you follow through every time. My apologies to the service counter clerk not her fault and I took it out on her, but she does work for you, so an employee has to support and stand by the good and bad service it's company provides. Hope this helps and feel free to contact me if you care to discuss further. More

Disappointed This was my second visit in eight days for squeaking brakes and I still have squeaking brakes. I received an email from Dealer Rater saying there wa This was my second visit in eight days for squeaking brakes and I still have squeaking brakes. I received an email from Dealer Rater saying there was a response to my first review but could not find the response. More

OEM part failure Made an appointment to come in for a replacement license plate housing light that the clips had failed, made the appointment with Ike in service who t Made an appointment to come in for a replacement license plate housing light that the clips had failed, made the appointment with Ike in service who took care of my issue and great service. More

Problem solved I had an issue with my new vehicle. They got me in for an appointment fast. Scott even set me up with a courtesy vehicle as I had no other way to ge I had an issue with my new vehicle. They got me in for an appointment fast. Scott even set me up with a courtesy vehicle as I had no other way to get around. My problem was solved in one day and the next day I was back in my new truck! Thanks Scott!!! More