Joe Rizza Ford Lincoln - Service Center

Great Service Fixed my problem right away the same day. Great customer service and great experience. They really care about getting your car fixed on time with mi Fixed my problem right away the same day. Great customer service and great experience. They really care about getting your car fixed on time with minimal trouble for you. More

Sync System Problems My car developed Sync system problems, such as not displaying information, shutting down heat system, etc. I brought my car to the service department. My car developed Sync system problems, such as not displaying information, shutting down heat system, etc. I brought my car to the service department. The issue was resolved within a few days. I got rental car for a period when my car was at the maintenance service. They delivered my car to my home. In addition, they cleaned and washed my car. All services were covered by the warranty. More

Another Great Experience Service rep was attentive and understood the issue. Easy to comminicate via text when I needed to add services. Car was ready when expected. Once aga Service rep was attentive and understood the issue. Easy to comminicate via text when I needed to add services. Car was ready when expected. Once again great job! More

Service is the best- Would Highly Recommend Joe Rizza to anyone needing service - The free WiFi & coffee is also a plus - I come in from Fort Wayne IN. For Se is the best- Would Highly Recommend Joe Rizza to anyone needing service - The free WiFi & coffee is also a plus - I come in from Fort Wayne IN. For Service More

Oil Change Great service during a busy time. Had time to talk to Sara in sales. She answered all my questions about the new Explorer. She is very professional Great service during a busy time. Had time to talk to Sara in sales. She answered all my questions about the new Explorer. She is very professional in her area. More

Leaving I had a great experience at first until last service apt. After 3 appointment I found out diesel fuel is in my def tank. Ike come to tell me the news I had a great experience at first until last service apt. After 3 appointment I found out diesel fuel is in my def tank. Ike come to tell me the news and that it’s not covered under warranty. Then I go back and look and was told somehow diesel got put in def tank and it’s a 2100 repair not covered. Great! Then I go talk to George and he goes to talk to mechanic. I see George walk past and I’m wonder what’s going on now. He decides to text me saying truck isn’t covered under warranty for this. Good customer service. Then I’ll tell Ike I’m not spaying for something I didn’t do and they said they can’t cause they didn’t do it. Then I told them is it possible that it happened before I got the truck? I did have 300 miles on it. Cricket! I said same thing to Jeff the regional sales guy. His response was all I can say is ford has no idea how diesel got in the tank. Well, I got stuck paying 1973.00 to get it fixed. I will no longer be coming back. I even offered to pay 1/2 cause I thought that was fair. Nope. More

Great service in general, bad w details I've stopped goin here for my oil changes and tire rotations bc at least half the time they either leave out a bolt for the shield under the engine an I've stopped goin here for my oil changes and tire rotations bc at least half the time they either leave out a bolt for the shield under the engine and/or hammer on the lugnuts so tight that I have to literally stand on a lug wrench to get them loose.One time I had to put on the spare and I thought I was gonna break a stud gettin the lug off. I do enjoy talkin to Luke in sales when I come in, but won't be gtn any "works" packages from there anymore.... More

Great service staff and service writers I like the way I'm treated when I get my car serviced at Rizza Ford. Everyone is helpful and courteous. I would recommend to anyone who asked me. I like the way I'm treated when I get my car serviced at Rizza Ford. Everyone is helpful and courteous. I would recommend to anyone who asked me. More

All issues resolved! Brought my car in for three issues and they were all resolved in a professional and timely manner. In the past, I’ve had some unpleasant experiences w Brought my car in for three issues and they were all resolved in a professional and timely manner. In the past, I’ve had some unpleasant experiences with the service team but Scott handled everything great. I will continue to ask for Scott for all my service related issues. I will be purchasing a new car in the next year but was hesitant to stay with Lincoln because of past experiences after Charles left. After dealing with Scott on my last two visits my confidence in the Joe Rizza service team has been restored! More

Setvice Service went well, came for an oil change, got an update on air filter and tire wear. Time was longer than I expected since I had an appointment set Service went well, came for an oil change, got an update on air filter and tire wear. Time was longer than I expected since I had an appointment set up already! More