Joe Rizza Ford Lincoln - Service Center

Great service Eduardo got me in and out very quickly and with a smile. I appreciate the good service and good customer service. This visit was a very pleasant exper Eduardo got me in and out very quickly and with a smile. I appreciate the good service and good customer service. This visit was a very pleasant experience. More

Service advisor Lauren and Body shop Bob are excellent. I've always received excellent service. This time was no exception. My wife and I buy our vehicles from Rizza and service them here always. I've always received excellent service. This time was no exception. My wife and I buy our vehicles from Rizza and service them here always. More

Great customer service Great customer service, polite and helpful. Explained the whole process and what the car needed and answered all the questions we had. Great recomm Great customer service, polite and helpful. Explained the whole process and what the car needed and answered all the questions we had. Great recommendations and personal service. More

Misdiagnosis of problem that would have cost me $1300 I brought my vehicle in for service due to a “charging system” alert that appeared on my dash. When the service writer called to explain my issue and I brought my vehicle in for service due to a “charging system” alert that appeared on my dash. When the service writer called to explain my issue and that it was “guaranteed the alternator,” to which I asked how much for the repair. After learning how expensive the repair was I decided to pay the diagnoses charge and install the alternator on my own being a very hands on owner. After completing the replacement using a genuine Ford motorcraft alternator the issue remained. Then, because the issue remained and I did not have anymore time or facilities to complete the troubleshooting of the electrical system on my vehicle I decided to bring it in to another Ford dealership’s service department. Within two hours the mechanic at Bill Kay found the trouble in the wire harness from the positive on the battery to the leads. I am pissed off as I paid for an honest diagnosis and found that I was sold only the mechanics “time.” More

Great experience! Your staff worked very well with my schedule! Fast excellent service. Love being able to walk in, drop off and receive a call when service completed Your staff worked very well with my schedule! Fast excellent service. Love being able to walk in, drop off and receive a call when service completed. More

great communications from service rep; work completed quickl I received great communications from the service rep face to face and via text. The work was completed quickly and to my satisfaction. Also, my Ford F I received great communications from the service rep face to face and via text. The work was completed quickly and to my satisfaction. Also, my Ford Fusion was a great purchase. More

Awesome service and very professional. This is the 2nd vehicle I bought at Rizza and very satisfied both times. I found the salesman and service person very professional and I felt very co This is the 2nd vehicle I bought at Rizza and very satisfied both times. I found the salesman and service person very professional and I felt very comfortable. More

Warranty work Work was done correctly and on time. Only issue was I had to go back for them to replace a door plate they broke during the repair. Work was done correctly and on time. Only issue was I had to go back for them to replace a door plate they broke during the repair. More

5000 maintenance The porter who picked up the car was very friendly and timely. Staff called when car was completed and dealer who sold vehicle called to make sure eve The porter who picked up the car was very friendly and timely. Staff called when car was completed and dealer who sold vehicle called to make sure everything was fine. More

Faulty radio I am a firm believer that nobody can take care of your vehicle like the dealer. They have the knowledge and the skills to do the job right. That is wh I am a firm believer that nobody can take care of your vehicle like the dealer. They have the knowledge and the skills to do the job right. That is why I bring my F-150 to Rizza Ford. More