Joe Rizza Ford Lincoln - Service Center

Service dept needs a little Christmas cheer I bring my cars to the Ford Service Department because I like the way they take care of their customers. I was a little surprised at how the cool tre I bring my cars to the Ford Service Department because I like the way they take care of their customers. I was a little surprised at how the cool treatment was this past week. I took my first car in Monday afternoon which I know is a bit of a wait which is understandable. When I brought my 2nd car in I was disappointed in the coolness again(was beginning to think it's because I don't drive a Ford). I hope that this is because the stress of the holidays and when I do bring in my 3rd car (which is a Ford) I will see tons of smiles:). Also would like you to bring in more porters so I can have my car washed there instead of going elsewhere. More

Service people at rizza Ford Orland Park My 1st thoughts pulling into the service area was clean shop and nice place. The people were courteous and polite. I was in-and-out in 15 minutes. On My 1st thoughts pulling into the service area was clean shop and nice place. The people were courteous and polite. I was in-and-out in 15 minutes. On my way back home. They kept me informed of the problem and the parts it needed and when the parts came in . They had to order the parts. More

New tires, in and out! Drop my explorer off with lauren at 8:00am. She got me a ride to my class while they changed the oil and put on new tires. She offered to have me pi Drop my explorer off with lauren at 8:00am. She got me a ride to my class while they changed the oil and put on new tires. She offered to have me picked up and the car was ready and waiting when I returned at noon. Price match guarantee on tires and service was flawless. More

Lauren Kutsche great service rep Lauren is always upbeat and very courteous. She is one of the best reps you have. You are lucky to have her. Merry Christmas and Happy New Year to Lauren is always upbeat and very courteous. She is one of the best reps you have. You are lucky to have her. Merry Christmas and Happy New Year to all the staff. More

Outstanding service and dealership Best people and best service. They take the time to listen and are very accommodative. It starts at the top and Joe Rizza is the best dealer in the Best people and best service. They take the time to listen and are very accommodative. It starts at the top and Joe Rizza is the best dealer in the Chicago area. His attention to detail and standards of excellence set the tone throughout. More

Brakes It was finished on time . I am not with any associated with any car dealer. It was a good experience . I would recommend Rizza service center. It was finished on time . I am not with any associated with any car dealer. It was a good experience . I would recommend Rizza service center. More

Injector replacement Disappointed in response from service adviser. Was told "we just fix the problems that happen at the factory". Doesn't say much about your product d Disappointed in response from service adviser. Was told "we just fix the problems that happen at the factory". Doesn't say much about your product does it. I have purchased 4 vehicles from your dealership but will not be coming back. More

Poor Service Quality They fix things without asking people ahead of time. We brought our car in three times for noise and vibration in the wheels and it is still not fixed They fix things without asking people ahead of time. We brought our car in three times for noise and vibration in the wheels and it is still not fixed. The first time we paid for a bearing to be fixed, and now a heat cover but the issue is still there. More

air bag replacement they were prompt and very personable and accommodating would definitely purchase another vehicle from this dealership I love my edge and hope to own they were prompt and very personable and accommodating would definitely purchase another vehicle from this dealership I love my edge and hope to own another very soon More

Problems fixed My engine light was on and I was told it would take quite a while to fix the problem. It was fixed in only a couple of hours. My engine light was on and I was told it would take quite a while to fix the problem. It was fixed in only a couple of hours. More