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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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December 31, 2018

Very good service!! Very pleased with the overall service! Recommend it and the process was very smooth and easy to schedule the service appointment. No complaints at a More

by lizyliz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley and Amanda who helped me scheduled the appointment where very helpful! , Eduardo Rodriguez
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Joe Rizza Ford of Orland Park. If there is anything more that we can do, please come back and see us again. Take care! Best, Rawan Altaher - raltaher@rizzacars.com

December 31, 2018

Very Organized and Quick! Thorough and complete service! I am Happy! Continue doing what you are doing! It's working for me! The waiting room was nice and clean! More

by GLANDERDUO79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Rawan Altaher - raltaher@rizzacars.com

December 31, 2018

It was very good Because everything went except it was very crowded when I got there. I had a 7:20 appointment and didn’t get taken until 7:45. You definitely need to More

by jmajor23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best, Rawan Altaher - raltaher@rizzacars.com

December 31, 2018

Excellent customer service Lauren is outstanding service representatives. Professional and friendly, Lauren clearly explains maintenance options and provides accurate informatio More

by KATOBOXER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Reviews like yours are truly a breath of fresh air! Lauren is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

December 31, 2018

Engine light on The service was excellent! I will recommend this location for everything. Very friendly and professional. Kept me informed of every detail that they w More

by NESERATLIFF3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember who worked on my car, but Lauren and him were excellent , Lauren Kutsche
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for your wonderful review of Joe Rizza Ford of Orland Park and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Rawan Altaher - raltaher@rizzacars.com

December 31, 2018

Fast efficient just the way I like it Went in for service at 85k miles and it was fast and efficient as I waited. Lauren advised me to drop it off the next time as it would take longer as More

by jeepbeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Joe Rizza Ford of Orland Park. Best, Rawan Altaher - raltaher@rizzacars.com

December 29, 2018

Service Poor communication and resolve regarding the issues with my ford focus. Extremely disappointed with the diagnosis process and communication with the s More

by Antonio Bonds
Recommend Dealer
No
Employees Worked With
Jan 09, 2019 -

Joe Rizza Ford Lincoln responded

I can assure you that it was not our intention to disappoint you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand. Please contact me at your earliest convenience. Sincerely, Rawan Altaher - raltaher@rizzacars.com

December 29, 2018

Visited the service department to get an oil change The service rep. Was friendly and courteous I only visited for my first oil change waited while the firms task was performed. The waiting time was More

by MAGUILERA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Joe Rizza Ford of Orland Park for your vehicle needs. Best, Rawan Altaher - raltaher@rizzacars.com

December 28, 2018

Great Service!!! Eduardo Rodriguez Provides a Great Service to his customers. Also gives you well descriptive information on service being done to your vehicle. Great More

by EDDIELUNA7208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your review! We really appreciate your business and are so happy that Eduardo could provide great service to you. We look forward to serving you again! Best, Rawan Altaher - raltaher@rizzacars.com

December 28, 2018

My first time at Rizza ford Have to say that the joe Rizza service department is a well runed shop. Everyone is friendly and accommodating. I was able to get a ride to work after More

by Sarahg1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Kralik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaias Remijio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Mirkiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Munoz, Mike Precin
Jan 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Rawan Altaher - raltaher@rizzacars.com

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