Joe Rizza Ford Lincoln - Service Center

Servicemen Rapport and attention spand with customer. 1. EVERYTIME I come for service the billing is incorrect! 2. Service Department Phone service bad when I asked to transfer me to Eric. I would b 1. EVERYTIME I come for service the billing is incorrect! 2. Service Department Phone service bad when I asked to transfer me to Eric. I would be transferred to a phone that just ran. It was never answered nor picked up to Followup with a page! Eric: I requested new tire pricing, he did it but forgot to give it to me. I requested 2 other things regarding repair (which tire faulty) and a copy of the 3 things for me to follow up (already written sheet) for repair since last Friday!!! I called Eric Friday around 4:09 pm and he said he would e-mail info to me. I called Monday (yesterday) and he said he was about to e-mail info to me. As if today, no reply or call back! I wanted this info so I could start on his suggested repairs! Upset and disappointed with your customer service! I just called the dealership to talk to service manager and no one is answering telephone for service department or operator (8:25 am).. More

Diagnosing and fixing a cover under the car. The car was diagnosed quickly (a few hours) and I paid for the parts to be ordered ...but 4 work days later I had to call and get an update when they The car was diagnosed quickly (a few hours) and I paid for the parts to be ordered ...but 4 work days later I had to call and get an update when they said they would call me as soon as the parts came in and it usually took 1 to 2 days. Eduardo was impossible to reach, I called and left 2 messages and finally got answers from the lady answering the phone. Very inconvenient when I go out of my way to bring it there for service. The price is beatable so I'm not sure I'll be going there any longer with this service. More

Takes too long I arrived at 640 am to get in line for an oil change. Did not leave until 820 am. That's just too long for an oil change. I was disapointed. I arrived at 640 am to get in line for an oil change. Did not leave until 820 am. That's just too long for an oil change. I was disapointed. More

Helpful and courteous Always friendly and answers concerns. The service individual are approachable and welcoming. You don’t feel intimidated to bring your car in for ser Always friendly and answers concerns. The service individual are approachable and welcoming. You don’t feel intimidated to bring your car in for service. I would recommend this service center to others. More

Alleys helping me “Go Further” Excellent sales and service department. Never overselling and always realistic on needed service. Short wait times when I need service and if I need t Excellent sales and service department. Never overselling and always realistic on needed service. Short wait times when I need service and if I need to leave my vehicle for anything, they are always on time for completion (sometimes even early)! Always a good experience here. Thank you! More

5000 mile checkup I went for a 5000 mile checkup on my Lincoln MKZ. The staff@ Rizza were very polite and helpful while I was waiting.Iwill return in another 5000 mile I went for a 5000 mile checkup on my Lincoln MKZ. The staff@ Rizza were very polite and helpful while I was waiting.Iwill return in another 5000 miles. More

Great Job Lou Vieceli There were a number of items coming up for service besides an oil change, I was impressed with the fact that they only did what was needed and made re There were a number of items coming up for service besides an oil change, I was impressed with the fact that they only did what was needed and made recommendations on future instead of trying to get me to do everything. Lou Vieceli is a terrific service manager who always seems to look out for my best interest. More

Very quick and efficient Service is excellent. Always kept updated. Explains findings in detail. My car was blocked by a truck and my service rep quickly found the owner an Service is excellent. Always kept updated. Explains findings in detail. My car was blocked by a truck and my service rep quickly found the owner and had him move it. Very appreciative! More

Service work Oil change, wiper blades and tire rotation were done on my vehicle. Like the overall check of the entire vehicle including the brakes. Would reco Oil change, wiper blades and tire rotation were done on my vehicle. Like the overall check of the entire vehicle including the brakes. Would recommend this dealership. More

Kay Dugan Eduardo was knowledgeable and went out of his way to answer questions beyond my 20,000 check. However, the girls at the payment desk could be much mor Eduardo was knowledgeable and went out of his way to answer questions beyond my 20,000 check. However, the girls at the payment desk could be much more friendly. More