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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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January 25, 2019

Oil Change Friendly customer service employee Scott Sciaky was a pleasure to deal with! Along with the prompt service I received was a comfortable waiting area w More

by PKS597
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2019 -

Joe Rizza Ford Lincoln responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable facilities as well as professional service to our guests. Please come see us for any future needs. Thanks again! Best, Rawan Altaher - raltaher@rizzacars.com

January 25, 2019

Very Good On APPT VERY PLEASE WITH ACCOMADATION FOR SERVICE on my schedule to service my car on SATURDAY VERY PLEASE WITH THE FOLLOW UP ON ORDERING MY PART More

by atccollection
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2019 -

Joe Rizza Ford Lincoln responded

We appreciate your input. Glad to hear that you are pleased with the service we offer here at Joe Rizza Ford of Orland Park. If there is anything more we can do for you please come back and see us any time! Take care! Best, Rawan Altaher - raltaher@rizzacars.com

January 25, 2019

Excellent service were provided. Mr.Tabbi was very helpful and he went out to me and explained the recall issue very well and made the whole process seems easy. Will definitely comeba More

by Sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jan 29, 2019 -

Joe Rizza Ford Lincoln responded

We feel so grateful that you chose to come to our dealership. It's wonderful to hear Mr.Tabbi was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Rawan Altaher - raltaher@rizzacars.com

January 23, 2019

Top Notch Customer Experience! I returned to this dealership for a routine oil change but it coincidently was also nearing the end of my car lease period. I decided to view the show More

by Mycrossover, Terri123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaban Zejneli, Shelby Blazys, Ike Mohammed
Jan 24, 2019 -

Joe Rizza Ford Lincoln responded

Congratulations on your new MKC! We are pleased to hear that you had a positive experience with Shaban, Gary, Shelby and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Rawan Altaher - raltaher@rizzacars.com

January 22, 2019

do not come here for anything the service department is full of it . if this was the only service center in the world , i would fix it myself .i hope i will new have to go their ag More

by HAYES.G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clifford Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Jan 25, 2019 -

Joe Rizza Ford Lincoln responded

We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience. Please reach out to me directly at your earliest convenience. Sincerely, Rawan Altaher - raltaher@rizzacars.com

January 22, 2019

Great I had nothing less than perfect service. I got great information from Lauren about being able to bring my cars to Rizza instead of Bill Kay with the p More

by Sunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Jan 23, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you received perfect service from Lauren. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Best, Rawan Altaher - raltaher@rizzacars.com

January 22, 2019

Pricing The oil change was higher than others. Also, I chose not to have the wiper fluid pump replaced here due to the price. It was cheaper somewhere else. More

by KL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't recall the name of service contact
Jan 23, 2019 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. Best, Rawan Altaher - raltaher@rizzacars.com

January 22, 2019

I am very pleased with the service that I received. I was working with the service manager Ike who was very professional and made the process run very smooth. I also was impressed with the overall trea More

by Lincolnmkz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jan 23, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the great feedback. We do our best to ensure nothing but a professional and smooth experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Rawan Altaher - raltaher@rizzacars.com

January 21, 2019

Working with the body shop After a deer decided to ruin my car, the people at the body shop did more than I could ever expect to get my car looking just like new. The work was More

by JPRES96507
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
Jan 22, 2019 -

Joe Rizza Ford Lincoln responded

Your kind words mean a lot to us. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, Rawan Altaher - raltaher@rizzacars.com

January 21, 2019

Excellent Service on Short Notice The heater and blower motor went out on the coldest day of the year so far. When the windows started frosting up on the inside, I headed straight to R More

by Scott Schulz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jan 22, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the review. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Best, Rawan Altaher - raltaher@rizzacars.com

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