Joe Rizza Ford Lincoln - Service Center

Unpleasant This was probably my 2nd time visiting the service center usually it's my spouse coming. Came in for recall. I didn't know that I needed to shoe the c This was probably my 2nd time visiting the service center usually it's my spouse coming. Came in for recall. I didn't know that I needed to shoe the coupon the is mailed to the service person that took the cars. When I got to the cashier it was if I irratated her by providing the coupon, she called the gentleman back to the booth he was upset that I didn't give it to him in the beginning. I said forget it and paid thr price my remote starter is not working properly but was told I had to make another appointment to see why. Now a week later I have a engine light on. New appt set. More

Service department Overall the service was terrible other than Scott. I took my husband truck in for some recalls and needed up needing brakes which was ok. The cost 600 Overall the service was terrible other than Scott. I took my husband truck in for some recalls and needed up needing brakes which was ok. The cost 600 which was fine to. But they did the job , I picked up truck and they call saying some part was in and the truck had to go back! No one communicated this at all. Picking up truck no one went over anything as well . So Un professional! they have a young girl working in evenings with EarPods in her ear and extremely unprofessional as well. Worst service dep I have been to. I have owned many cars from dealers and never been through this . More

Bad customer service, no follow up , no one returns calls I purchased my vichecle ends of July, 2018 immediately I had concerns and brought the vehicle back in August the issue was not resolve. I brought back I purchased my vichecle ends of July, 2018 immediately I had concerns and brought the vehicle back in August the issue was not resolve. I brought back the vehicle back December 11, 2018. I was told they will need to keep it over night and will let me know if the service will be cover by the insurance. Well the one over night ended 3 nights and the work was done with out informing me of price before hand. I question such actions and was told by Ike that nothing could be done , even though I called consistently prior to getting work done and no one ever returned my call. When I disputed work I was given the managers number David whom I left numerous messages and no response either. When in frustration I called the number for the service area,the young lady just kept forwarding me without letting me ask any further questions. I was billed for a service that did not fix the problem, a was billed $50.00 for an oil change that was supposed to be 39.50. Unfortunately my family lost a love one in a tragic matter on 12/21 that I haven’t been able to call corporate or someone who could look into this matter. More

Excellent service rendered since the first time I came in for service ten years ago until recently and hope to continue in the future visit. service rendered since the first time I came in for service ten years ago until recently and hope to continue in the future visit. More

Recall Repair Everything went smoothly. The vehicle was only in for a half-day and the recall repair was completed. I was contacted right when they said I would b Everything went smoothly. The vehicle was only in for a half-day and the recall repair was completed. I was contacted right when they said I would be to come in and pick up the vehicle. More

Great service very prompt Got my vehicle back to me in a very quick manner. Bought all my vehicles at Rizza Ford and have been very satisfied and pleased Got my vehicle back to me in a very quick manner. Bought all my vehicles at Rizza Ford and have been very satisfied and pleased More

Best all around dealership Joe Rizza Ford is the best all around dealership around. Their service dept is the best. Knowledgeable, helpful, caring and will what it takes to help Joe Rizza Ford is the best all around dealership around. Their service dept is the best. Knowledgeable, helpful, caring and will what it takes to help customers. It was discovered I needed tires, it was between Christmas and New Years- where businesses have shorter work weeks. the rebate ended within days. Ike made it happen. More

Can phasers Hassle free assistance. I am glad I brought my vehicle here. They helped me with an issue covered under the original warranty. Thank you again. Hassle free assistance. I am glad I brought my vehicle here. They helped me with an issue covered under the original warranty. Thank you again. More

Great Service , Geat people Awsome service great attitude always going that extra step to make it a great and a pleasant visit thank's David and Eduardo keep up that great work! Awsome service great attitude always going that extra step to make it a great and a pleasant visit thank's David and Eduardo keep up that great work! More