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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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February 18, 2021

Rizza Lincoln has awesome customer service. Very professional and knowledgeable concerning sales and service. I appreciate the attentiveness when arriving to the facility. I really like the reward p More

by ttay8997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed, Eduardo Rodriguez, Tom Mackey
Feb 23, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 18, 2021

Very professional treat customers with respect.. very clean and relaxing place to wait for your car to be serviced. Would would highly recommend Joe Rizza Lincoln for purchase or service. More

by markahall31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Feb 23, 2021 -

Joe Rizza Ford Lincoln responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 17, 2021

Great service customer friendly, fast service Eric kept Great service customer friendly, fast service Eric kept informed about the status of my vehicle, I would recommend this place for service to any fri More

by Amin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Feb 22, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 17, 2021

I needed a last minute oil change before a road trip we were planning and Thomas the service manager was so kind and courteous! He called me once the truck was done and I couldn’t have been happier! More

by Rharp17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Feb 22, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 17, 2021

Very friendly professional. Took care of my needs. Attentive and were informative when explaining issue and work needed. Very helpful and positive experience Thanks for your help More

by Jimp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed, Eduardo Rodriguez
Feb 22, 2021 -

Joe Rizza Ford Lincoln responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 17, 2021

Don’t have to wait long for service. Your in and out in no time. They answer all questions and look at everything.Friendly efficient. Will recommend to others for More

by MILHERRERA2003
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez, Eric Montanez
Feb 22, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 16, 2021

The staff went above and beyond to make sure we were completely satisfied. Everyone was extremely helpful and friendly. (Especially Ike, who continued to keep me up to speed the entire time my car was t More

by Kat061087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Feb 19, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 15, 2021

Always great fast and great communication. Scott always goes above and beyond to keep me up to date on progress of my cars. Highly recommend. More

by RRAVELO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 15, 2021

they did a very good job with my car, they picked it up on time and bought it back on time was washed and cleaned More

by FATIMA1541
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clarizio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Gallegos
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Forbes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Vargas
Feb 18, 2021 -

Joe Rizza Ford Lincoln responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 12, 2021

. We were happy with Joe Rizza Lincoln because of there efficiency and knowledge of our problem. Finally Rizza’s timely repair of the problem and availability of parts More

by Kmercuryk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Feb 18, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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