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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,634 Reviews

1,634 Reviews of Joe Rizza Ford Lincoln - Service Center

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March 02, 2021

My first time un Joe Rizza Ford ford oil change and I really like it. They have fast, good and friendly service. I’ll be back again for service.. More

by Cesarmejiaq1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 05, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Joe Rizza Ford of Orland Park. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 02, 2021

Great communication and service. Really appreciate the pick up and drop off service as well. Everyone was very professional and kind. Thank you very much! More

by missy143333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t recall the names. Sorry
Mar 05, 2021 -

Joe Rizza Ford Lincoln responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 01, 2021

This is the second time I got charged for an issue I already had the report. It is amazing that issues I had during warranty period there was no problem. More

by KLEIN.TOMMY30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eduardo Rodriguez
Mar 02, 2021 -

Joe Rizza Ford Lincoln responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 01, 2021

Tom does a wonderful job. Service is always great and on time. They washed my car and had everything completed per my instructions and expectation. More

by KIRK.KROESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Mar 04, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 01, 2021

Wonderful and blessed place good Customer Service you fill like family I will recommend to my family and friends and neighbors thanks Mr Vega m More

by Orlando J Vega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 04, 2021 -

Joe Rizza Ford Lincoln responded

Orlando, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 01, 2021

Whenever possible, I always bring my Ford Edge to be serviced at Rizza. I have never been disappointed. They are thorough and get me in and out in a very reasonable amount of time. More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Mar 04, 2021 -

Joe Rizza Ford Lincoln responded

Pete, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 01, 2021

Friendly atmosphere, utmost customer service reps and mechanics. The overall service rendered is impeccable. I would recommend this service center to all of my friends and family. More

by Spicey6000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Rameriz
Mar 04, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 26, 2021

Went as a Saturday walk-in for an oil change. Always a great experience at Rizza. No exception this time. Long-time and happy customer. More

by JMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 03, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 26, 2021

The people that work at Rizza are great and do a Great Job. But because of Fords decision not to do anything about the paint coming off of my hood I will never buy another Ford. More

by SLEEVBAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The car was bought Dec. of 2012 don’t remember any names, Eduardo Rodriguez
Mar 02, 2021 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 26, 2021

Eduardo is very knowledgeable and professional. He kept me updated with the issues I experienced with my Lincoln through text messaging or phone calls. Thank you! More

by PD79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 03, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for your awesome review! We're very happy to hear that Eduardo was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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