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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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December 12, 2019

Brought my 2015 TLX in for the third time today regarding the faulty transmission (jerking while shifting) a known problem for 2015 TLX. They told me they cannot do anything about it because it is normal to More

by TLX
Recommend Dealer
No
Employees Worked With
Matt Fondren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Joe Rizza Acura responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

December 11, 2019

2015 TLX v6 tech RECALL Brought in the car for the 2nd time with the same problem. and again they did some reprogram and told me it smoothen out a little bit. Drove the for m More

by Acura TLX
Recommend Dealer
No
Employees Worked With
Matt Fondren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Joe Rizza Acura responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

December 10, 2019

great service problem with my battery and possible starter: the service was excellent, all questions were answered, concerns were evaluated and completed to my sat More

by SMDA165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Joe Rizza Acura responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

December 09, 2019

Perfect as always Perfect as always. Fast, kind and knowledgeable. Great service and pleasant experience. Would recommend to anyone and everyone I know. The customer se More

by ISZWAJNOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Guinta, Rawan Altaher
Dec 10, 2019 -

Joe Rizza Acura responded

We cannot thank you enough for your wonderful review of Joe Rizza Acura and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

December 03, 2019

Oil change I came in for an oil change and got it done in no time along with the inspection. I like that you don’t need an appointment for an oil change anymore. More

by Tresasa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenden Donnels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Dec 04, 2019 -

Joe Rizza Acura responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

December 03, 2019

Great service Car was dropped off day before on a Sunday and they were closed I had a blown tire got there early in the morning before they even opened there was on More

by PALJOEYBNICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names well but they were all great treated me great good place to do business, Denise Manikouras, Omar Hammad
Dec 04, 2019 -

Joe Rizza Acura responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 21, 2019

Fast and Efficient! The service provider are always pleasant. The waiting room is stocked with coffee and treats while you wait. The don’t pressure you to have all the ma More

by Deborah Morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 22, 2019 -

Joe Rizza Acura responded

We really appreciate your feedback, Deborah. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 20, 2019

BEST SERVICE DEPARTMENT It’s reassuring, when visiting my Accura service department I know I will always be greated with a familiar face and a friendly smile. Matt, Charlotte More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Guinta
Nov 20, 2019 -

Joe Rizza Acura responded

Christine, thank you for taking the time to write this great review and for your customer loyalty. We will share your wonderful feedback with Matt, Charlotte, and Chris. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 19, 2019

Fast, efficient and friendly They are genuinely friendly. They listen to the customer and try to accommodate their needs. They are truthful and transparent and never try to overs More

by SG3RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Joe Rizza Acura responded

Thank you for this great review! We're very happy that Chris and the rest of the team was here to help you and treated you with the customer service we know you deserve. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

November 19, 2019

Maintenance work experience. Chris did great job as usual getting me checked in and out the door with a loaner. Work was prompt and clean car delivered back to me when promised. More

by Dr1dr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Joe Rizza Acura responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com, (708) 364-2281

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