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Joe Rizza Acura - Service Center

Orland Park, IL

4.9
1,320 Reviews

1,320 Reviews of Joe Rizza Acura - Service Center

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January 06, 2022

Excellent service experience, job done right the first time - thank you & see you again in the near future More

by wesley.rozanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

Wesley, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 06, 2022

Fast and on time courteous personnel were friendly and listened got my car fixed and out the door oil change in half hour More

by Evelina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 06, 2022

Matt was very professional and knowledgeable. He was also very accommodating. That’s admirable especially during times like these. More

by MSANN60617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

We are very happy to hear that Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 06, 2022

Matt addressed my concerns and fixed my repair issue without any attempt to "upsell" any additional services. More

by GMREID142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and our team met your expectations. Thank you again for choosing Joe Rizza Acura!

January 06, 2022

Chris and Matt are very helpful when you are in for service Great Service department More

by TBRASKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

We appreciate your business, Chris, Matt, and our service team looks forward to serving you again soon!

January 06, 2022

Great service you come to expect when visiting the service dept at Joe Rizza Acura! More

by GERARDDCHGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

Gerard, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

January 05, 2022

Always a pleasant experience here with the entire team. Very helpful, courteous and joyful on each visit! More

by JUENELLE.ROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

Juenelle, Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

January 05, 2022

Very pleasant place to do business..The employees are Very pleasant place to do business.. The employees are very professional They do very good work on your car More

by JOSEPHINEYOUNG65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joe Rizza Acura responded

Josephine, Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jan 06, 2022 -

JOSEPHINEYOUNG65 responded

Keep during good work. Keep making customers happy. Ted Jurik is the best. Been this way every since i have known him and during business wifh him since the 90's. Hes an asset to your company.

January 04, 2022

The the service department employees are exquisite!My The the service department employees are exquisite! My vehicle was there for over 10 weeks and they allowed me a loaner car. My fake auto warranty co More

by mississippiqueen.ab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 04, 2022

Friendly, welcoming and fast service. Employees were extremely helpful. I Can’t wait to return. More

by VPERKINS0
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Joe Rizza Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

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