Joe Rizza Acura - Service Center

Acura Care would not authorize replacing the rear springs on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good customer, i.e. all my service (Including tires) since the vehicle's purchase has been at Rizza, the service department worked out a "One Time Customer Goodwill Split Repair Per ACURA"." Rizza has a great service team. More

The service I received at Joe Rizza Acura was excellent. From the moment I arrived, I was quickly met by Chris Kaller and he had all my information in the computer and he listened as well as checked my vehi From the moment I arrived, I was quickly met by Chris Kaller and he had all my information in the computer and he listened as well as checked my vehicle, when I told him the service light came on. He was very helpful and courteous. Within an hour, he advised me of what further work was needed and how much brake life was left (15%). I am thankful for his attention and explanations. When my car was finished, Charlotte came to get me and was very courteous as well. I told her I have owned 2 Acuras, and she was here when I bought my first....The car was washed and neat. Pleasure to do business with your Service Department. More

Always a good experience. I have been going to the dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX More

I was kept waiting one hour and a half for an oil change, I feel that this is extreme. I made an appointment so I could get in and out on a timely basis. I feel that this is extreme. I made an appointment so I could get in and out on a timely basis. More

I own two Acura MDXs both purchased new from this Joe Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since the Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since then my mother (RDX) and my sister (MDX) both bought new Acuras from this dealership on my recommendation. I also recommended the dealership to a friend who leased a TL from Rizza and and to another friend who purchased a new TL for his wife. I have used Rizza to service my vehicles because very much like John, Ted Jurick is honest, knowledgeable, and trustworthy. Bringing a vehicle in for service used to make me feel uncomfortable and vulnerable. I was always afraid of being hit with add-on service items that I didn't need or want. With Ted, I trust him like a family member. He and his team, Charlotte, Chris, and Matt, are extremely professional and accommodating. They keep my vehicles up to date with all of the scheduled service items that are required and in the event something breaks down I can count on them to accurately diagnose and repair my vehicles without fear of unnecessary add-ons. The reason I continue to use Rizza for all of my service is because of Ted and his team. I have a choice for service and as long as Ted is running the service department I will continue to use Rizza. BTW - I am not happy that John is non longer with Rizza Acura and that will likely impact my purchases going forward! More

Ted "No Problem" Jurick and his team at Rizza have been providing outstanding service to me and my two Acuras for over 12 years now. Their commitment to service is the best I have experienced an have been providing outstanding service to me and my two Acuras for over 12 years now. Their commitment to service is the best I have experienced anywhere and they have earned my total trust. Admittedly, there are a few other cars on the road from other car makers that have turned my head and that I know are quality vehicles. But the combination of Acura's excellent cars and Ted's terrific service is, to me, unbeatable. My next new car will be an Acura. And it will be from Rizza Acura where I know it'll be in great service hands. More

The purchase of my new TL from you was one of the most pleasant purchases I ever made. That, however, is exceeded by the quality people, expertise, service, trust, candor, and competitive value that Matt pleasant purchases I ever made. That, however, is exceeded by the quality people, expertise, service, trust, candor, and competitive value that Matt, Ted, Brad, Charlotte and the rest of the of the team continuously offer in any/all issues addressed. Having dealt with Lexus, BMW, and Porsche, these brands are not even comparable. Kudos to you and your team! Greg Kredens More

I like the friendliness of the workers and the timeliness of the work. Time was really important to me this time because I came on my lunch from work and had to go back to work. of the work. Time was really important to me this time because I came on my lunch from work and had to go back to work. More