Joe Myers Ford

Great experience John Velasquez was by far the best salesperson I have ever worked with. Extremely helpful in ensuring that I got all discounts and rebates avai John Velasquez was by far the best salesperson I have ever worked with. Extremely helpful in ensuring that I got all discounts and rebates available. No pressure to buy. Would recommend him to anyone who want a fair deal. I drove in from Tyler. More

Service department admits they're understaffed and slow. We bought a very nice used F-150 XLT from Jax, who was great, in December 2014. It was precertified, so we also got a bumper-to-bumper warranty good f We bought a very nice used F-150 XLT from Jax, who was great, in December 2014. It was precertified, so we also got a bumper-to-bumper warranty good for 100,000 miles, normal wear & tear excepted. A few months ago, the windshield wipers wouldn't turn off. Every 8-10 seconds, they wipe, whenever the truck is on. It's not a hazard of any sort, so we waited until we would be off for a few days to drop the truck off for what we expected to be a quick fix. We dropped it off Wednesday afternoon, and the service tech came out, diagnosed the problem--"I guarantee you it's a switch. Shouldn't be a problem to replace." We went inside, where he confirmed the warranty, and scheduled it for an actual service time. Friday. At 3:30. They were booked up, until then. So Friday evening, I called to check the status. I needed the truck over the weekend--that's why we took it in on a Wednesday--and must have it, Monday morning. They took my message, said they'd have someone call back. Nobody called back. It's now Saturday afternoon, and I just got off the phone with Chris, purportedly one of the managers in the Service Department. The conversation essentially went like this: I guarantee you'll have the truck Monday afternoon. --Monday?! Afternoon?? Why did we have a Friday appointment, if it won't be fixed until Monday? Because we have to check with the Warranty people. --You had the warranty information on Wednesday, it's a bumper-to-bumper, the switch involved isn't a normal wear-and-tear item, so what's the problem? Warranty people are troublesome; they may require specific voltage tests, all sorts of unreasonable confirmation. --Yes, but y'all have known about it since Wednesday, when the tech first diagnosed it, and confirmed the Warranty. Right, but then we had to actually confirm that was the problem, in the Friday appointment, and then start dealing with the Warranty folks. --Have you done that? Yes. --Great, then fix the truck. Not until the Warranty folks get back to us; we've sent them everything they could possibly ask for. --Great, then fix the truck, and if the Warranty folks turn down the claim, I'll be unhappy with them, not with you...I need the truck. Can't do it. We don't have the part. --Have you ordered it? Not yet. Not until the Warranty people approve it. But we get the part the same day. --Great...get the part today, fix the truck! Nope, can't get parts on Saturday. (I didn't ask: Then why be open for repairs on Saturday? This just doesn't ring true.) --So how about I come get the truck, because we need it, and I can bring it back Monday afternoon, when you have everything all straightened out, and can fix the truck. Nope; if you do that, you're going to the end of the line. We're really really busy, and understaffed. If we have the part Monday, and you drop it off Monday afternoon, you probably won't get it back until at least Wednesday. There wasn't much else to say, at that point. I thanked Chris for his candor, and sympathized with him about having to handle calls like this. He said he hates calls like this, too, because they've clearly failed to provide the service they should...but, even though it's not an excuse, they're understaffed and really busy. So my question for you, dear reader, is this: Why would you ever want to take your vehicle to be serviced by a Service Department that admits they're slow, understaffed, overworked, and have failed? I'd look for somebody else to do the service. We certainly will. More

You will NOT be disappointed.! From the moment we stepped into the dealership, I knew that all was well. Did NOT disappoint! The car, financing, paper work and then delivery. From the moment we stepped into the dealership, I knew that all was well. Did NOT disappoint! The car, financing, paper work and then delivery. More

They just don't care New $60 F-250 molding loose on fender. Body shop runaround twice. pitiful service. They got my $ though. Afte two attempts at getting it repaired. I New $60 F-250 molding loose on fender. Body shop runaround twice. pitiful service. They got my $ though. Afte two attempts at getting it repaired. I never thought I'd have an issue getting a simple repair done on such an expensive truck. More

it was excellent it was very good. I am very happy! the car is great, and I am very happy with it! I have recommended my friends there already it was very good. I am very happy! the car is great, and I am very happy with it! I have recommended my friends there already More