Joe Myers Ford

Joe Myers Ford - Management without integrity or honesty The experience I had at Joe Myers Ford with Michelle Shepard (Internet Sales Director) and Chris Alligood (New Vehicle Sales Director) was the kind of The experience I had at Joe Myers Ford with Michelle Shepard (Internet Sales Director) and Chris Alligood (New Vehicle Sales Director) was the kind of experience you hope against and what has given car salesmen their reputation. I will not judge a company by one bad employee, but when two managers conduct business with unapologetic dishonesty and open deceit, it is fair to judge those are qualities of the culture as a whole. Hoping to capitalize on a manufacturer rebate the day before it expired, I called around to 6-7 area dealerships letting them know I would be purchasing a new F150 XLT FX4 5.0V8 (with a few other items) and was searching for the best price. Whoever gave me the best price was going to sell a truck that day. Joe Myers offered me the best price and earned my business. The price was agreed on, and just to be sure I told Michelle that if the price she quoted was the price at when I got to the dealership, I would buy the truck, and if they tried to pull a "gotcha" or any tricks/add-ons/etc., I would go to another dealership. She assured me, "That is not how we do business here... we believe in being up front and honest." I told her again my promise (you make good on the offer and I will buy the truck for that price). I get to the dealership on 7:00PM on a Monday night early in the month (meaning the dealership is empty of other customers), and I asked for Michelle. A sales rep told me he would take care of everything and would not let me see speak to Michelle (clue #1 that they were going to pull something). Next, the price was $897 more expensive than what was agreed on for "dealer added items that were already installed." Surely they were not installed in the hour between my conversation with Michelle and me arriving. Their story changed multiple times as to why the charge was there and what it was for, then when they saw I wasn't having any of it, so Chris Alligood stepped in. Alligood was even less customer-focused than the sales rep and offered to remove the tint and the bed-liner and a few other things to get rid of the $897 additional charge. Chris Alligood, the New Vehicle Sales Manager would rather remove the tint and bed-liner, which will cost them money and which they cannot reuse than give me the truck for the agreed on price. It would not save them any money to remove those, and would only take away from my experience and value. That tells you how they view and treat the customer. Selling me the truck for the agreed on price would have been a win/win, but instead they chose to be dishonest to try to get another $897 and lost a sale and I still don't have a new truck (they chose lose/lose). Bottom line - The culture at Joe Myers from the very top down is one of dishonesty and deception and one in which they would rather a lose-lose outcome than a win-win. Within an hour of posting on Facebook that I was disappointed with Joe Myers Ford, 6 of my friends in the area commented that they either heard bad things about this dealership or had terrible experiences themselves. I will not buy a vehicle from this dealership or any dealership represented by Michelle Shepard or Chris Alligood. More

Pleasant experience and very helpful and Informative. It wasn't a high pressure sale event and Robert was easy to work with. I would deal with them in the future on a new car. It wasn't a high pressure sale event and Robert was easy to work with. I would deal with them in the future on a new car. More

Grandma I have been impressed by the willingness to work with me on my needs and make me feel comfortable. I have been delighted with all services I have rece I have been impressed by the willingness to work with me on my needs and make me feel comfortable. I have been delighted with all services I have received from Joe Meyers. More

My new car The dealer was more than willing to help me get the car I wanted. After looking at cars on he Ford website and test driving one in stock, I decided t The dealer was more than willing to help me get the car I wanted. After looking at cars on he Ford website and test driving one in stock, I decided to order a car.. They were very helpful and kept in touch as the car was manufactured and arrived. More

the over all visit was to long after all the paperwork was done i still had to wait to take possession of my truck even though it was raining the detail had to be done, which put me after all the paperwork was done i still had to wait to take possession of my truck even though it was raining the detail had to be done, which put me behind. one thing that said to the salesman was i needed to out quick. so why did the truck need a complete detail when it was raining cats dogs. More