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Joe Morgan Honda
Monroe, OH
29 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 29 reviews
June 17, 2024
The entire car buying process was easy and went smoothly. Very helpful staff from sales to the finance department. While car buying is stressful, I felt like all my questions and concerns had been answered. Very helpful staff from sales to the finance department. While car buying is stressful, I felt like all my questions and concerns had been answered. They even followed up a couple days later. More
by Briannaterrell
Employees Worked With
Larry
March 09, 2024
Great experience from the salesman to the finance. From first looking at the car to my delivery. Great job. Love my Honda Pilot TrailSport. From first looking at the car to my delivery. Great job. Love my Honda Pilot TrailSport. More
by Debbie
Employees Worked With
Dwayne Adam, sales and Michael in Finance
January 02, 2024
Cash Grab? Possibly. Rude for sure, customer service is a joke I suspect unless you spend thousands on maintenance. I expected better from a Voss dealership. S Possibly. Rude for sure, customer service is a joke I suspect unless you spend thousands on maintenance. I expected better from a Voss dealership. Simple transaction. Vehicle towed in to get key cut. My wife picks up the vehicle a week later and the tire is completely flat. So much so that I had to call roadside assistance and was told that it would be a quote of whatever new tire costs would be. Unaccpetable. I speak to the general manager and he tells me that he is not responsible for the vehicle because it was not in their possession. Where was my vehicle the whole time? On his lot. Where were the keys? with his cashier. In what way is this not in their possession. My vehicle by his own admission did not come in with a flat tire but somehow left with a flat tire. And he proceeded to what if me and say what if it was the Tow driver? So vehicle gets dropped off, worked on and driven by his own technician, no flat tire. But it is possibly the tow driver's fault? His solution to fix is me paying a discounted rate for the tire. I know I am just one person and that it doesn't matter to them. But I will still pass on the experience. It's the principal in this matter. I could see if I was looking to short a bill but my car literally went in with one issue which i paid for in full and came out with a completely unrelated issue. And the fix was simple. Instead they wished to make it worse over basically $100. So me as a customer is worth less than $100 for tire $250 if you want to include labor. Thanks. There is a point where doing the right thing has to matter more than a little profit. Which compared to how much they make wouldn't be worth the effort. Oh and miraculously I haven't recieved a survey from them either. Even though I am sure that all service department jobs recieve surveys. I could be wrong about that. Either way seems to be money is the only thing that matters. More
by wparks
Employees Worked With
Mike Thornton
October 02, 2023
Working with Patrick Hubert was a pleasure and the process was absolutely painless! We were able to get exactly what we wanted in a new vehicle within a matter of days. process was absolutely painless! We were able to get exactly what we wanted in a new vehicle within a matter of days. More
by mkab60
Employees Worked With
Patrick Hubert
September 18, 2023
We drove down from Toledo to go to a concert. We were meeting friends for lunch, so we planned to get off at the exit where this dealership is located. When I signaled to exit, the check engine l We were meeting friends for lunch, so we planned to get off at the exit where this dealership is located. When I signaled to exit, the check engine light came on, and the shift indicator "D" started flashing. We pulled right into Joe Morgan Honda. Laura met us when we walked in at 11:00 (service closes at noon on Saturdays), and we explained our plight. Long story short, there was someone there to diagnose it, they happened to have the part, and it was ready for us after we had lunch with our friends. Everyone was so nice, and it was such a relief not to have to deal with a broken down vehicle 2 1/2 hours from home. HUGELY recommend them!!! More
by Cindy
Employees Worked With
Laura
June 06, 2023
I worked with Larry and his team in purchasing my new Honda CRV, I was so satisfied with my purchase and especially how smoothly everything went with the entire process. I will definitely be recommending Honda CRV, I was so satisfied with my purchase and especially how smoothly everything went with the entire process. I will definitely be recommending those looking to purchase a new car to Joe Morgan Honda! More
by ansley
Employees Worked With
Larry, Mike
May 16, 2023
Laura Berkoff and her service team have always been great but this time they really went above and beyond to take care of my HR-V. Thanks again for your professiona;lism and courtesy!! but this time they really went above and beyond to take care of my HR-V. Thanks again for your professiona;lism and courtesy!! More
by stever210
Employees Worked With
Laura Berkoff
