Joe Machens Volkswagen - Service Center

Unfriendly Comparing the current service department to the several months to at least 3 years ago personnel there is no comparison. Not sure why treated 2nd rate Comparing the current service department to the several months to at least 3 years ago personnel there is no comparison. Not sure why treated 2nd rate. I have bought my last 4 cars in a 3 year span from JMVW...Thanks. More

I clearly know what was happening The service person was knowledgeable and helpful. I knew exactly what was going to happen to my car. Afterwards, he explained what they found and the The service person was knowledgeable and helpful. I knew exactly what was going to happen to my car. Afterwards, he explained what they found and the why for next steps. He also printed a nice document with future regular service options. More

Impeccable Quick at service, easy process, awesome attentive staff. Great service! Clean facility. Hospitality is great. I love VW period. I grew up with VW. My Quick at service, easy process, awesome attentive staff. Great service! Clean facility. Hospitality is great. I love VW period. I grew up with VW. My Dad did 45 years working for VW. Long live VW!!! More

Very expensive Initially, when purchasing my vehicle, I was told the first oil change would be included. This was not the case and i was disappointed that they did n Initially, when purchasing my vehicle, I was told the first oil change would be included. This was not the case and i was disappointed that they did not stand by their word. I paid to have an oil change and tire rotation for a total of 112.00. when my husband took his vehicle into the Joe Machens Ford dealership, they not only changed his oil for half the cost, but also took the time to wash and vacuum it. I was disappointed that this service is not consistent across the board among all the Joe Machens dealerships. More

Very thorough! I’m a longtime VE owner and have always had great service at Joe Machens VW. This experience was no different. Joe Hawkins was my service advisor and I’m a longtime VE owner and have always had great service at Joe Machens VW. This experience was no different. Joe Hawkins was my service advisor and did a great job keeping me informed all along the way while my car was in for a minor warranty repair. He even returned my car to me shining and clean! I’ll be back. More

None none none other things Everything went well till the last moment when I was told that the car I had just paid for had no spare key. Although it was resolved, I had to expen Everything went well till the last moment when I was told that the car I had just paid for had no spare key. Although it was resolved, I had to expend unnecessary energy arguing my case instead of the dealership just doing the right thing. More

Service work was fine but they said they cleaned the car all up and was ready to go but when picked up car it hadn’t been cleaned at all. Not sure what happen work was fine but they said they cleaned the car all up and was ready to go but when picked up car it hadn’t been cleaned at all. Not sure what happened there More

They always take good care of me! They always take good care of me. Get me you work and back to pickup my vehicle. Thanks guys! I really appreciate you and your hardwork They always take good care of me. Get me you work and back to pickup my vehicle. Thanks guys! I really appreciate you and your hardwork More

It’s was great It was great! Joe kept me up to date on what was going on and was always responsive and helpful. Loaner car was clean and great while my car was getti It was great! Joe kept me up to date on what was going on and was always responsive and helpful. Loaner car was clean and great while my car was getting worked on More

No one Told your technicians to change the fuel filter Your technician/service rep recommended we change the fuel filter in our Passat and when my wife arrived to pick up our car it had not been done I Your technician/service rep recommended we change the fuel filter in our Passat and when my wife arrived to pick up our car it had not been done In fact, the individual who recommended we change it acted like it had been completely forgotten about. he was the one who recommended it because it had been well over 40,000 miles since this has been done. We were in agreement with paying for this service but it was not done. When my wife arrived and ask about it it seem to be a mystery to the individual helping her. They offered to take it back in but it was already late in the day and we had to leave for the airport the following day early in the morning More