Joe Machens Volkswagen - Service Center

I brought My car in for some Warranty repairs and Chris took care of everything so there were No headaches for Me. He set Us up with a very nice Loaner, and kept Me up to date on ETA of the expected date o took care of everything so there were No headaches for Me. He set Us up with a very nice Loaner, and kept Me up to date on ETA of the expected date of Our Car being ready to pick up. Machens is an excellent Dealership and We will continue to buy future New Vehicles from Them. They truly strive to make every Customer very happy. Thanks! More

My review in more than 15 words is that everyone was good, and the waiting are was clean. I would return. good, and the waiting are was clean. I would return. More

Autumn went above and beyond to make sure the service I received was affordable and the vehicle was safe. She arranged transportation, remembered my children and parents Janes and checked in often. She was received was affordable and the vehicle was safe. She arranged transportation, remembered my children and parents Janes and checked in often. She was always kind and patient and I felt so lucky to have her helping me! More

Vehicle fixed well, really poor communication on timeline for service completion. Dropped my vehicle off at 8:00 AM and didn’t hear anything regarding status until 3:30 PM. Staff also made no mention of the for service completion. Dropped my vehicle off at 8:00 AM and didn’t hear anything regarding status until 3:30 PM. Staff also made no mention of the fact that I could have rented a vehicle from the dealership to get around, which would have been super awesome to know instead of having to sit at the mall all day waiting to have some sort of information. More

They’re very professional and does an excellent job of fixing the issues with my car fixing the issues with my car More

She is very professional tries to go above and beyond tries to do the best she can for me the Customer she is very knowledgeable and makes me the customer very Secure and know that my car is in good hand tries to do the best she can for me the Customer she is very knowledgeable and makes me the customer very Secure and know that my car is in good hands and I will be referring people here because of the great customer service More

They are pleasant to work with However my vehicle continues to have some issues with the electrical/battery. I am going to another dealer this weekend to get a new battery continues to have some issues with the electrical/battery. I am going to another dealer this weekend to get a new battery More

I love this dealership and everyone there, especially Autumn who made sure all my servicing was vomplete and Miro who drove me so I could shop while my Tiguan was been worked on and then come back to get Autumn who made sure all my servicing was vomplete and Miro who drove me so I could shop while my Tiguan was been worked on and then come back to get me. Kudos to the entire service dept!!! More

Clean, staff was a pleasure to deal with, explained everything that was performed,...even took time to retrain me on my autostart so my wife would be happy!! Ha!!Had the service manager and technician everything that was performed,...even took time to retrain me on my autostart so my wife would be happy!! Ha!!Had the service manager and technician get right on it..( cause I'm an idiot)..Great service every time and I really do tell others. Now the sales staff... gotta stop right there or I'll not get a great deal on my next vehicle like my last one!! Ha!! More

Process of getting car repaired was simple and done in a timely manner. Staff members were informative and helpful timely manner. Staff members were informative and helpful More