Back

Joe Machens Volkswagen - Service Center

Columbia, MO

4.4
1,157 Reviews

1,157 Reviews of Joe Machens Volkswagen - Service Center

Sort by
January 11, 2020

The service center at this dealership is great! JC was very attentive and helpful. He got my car running well again. Definitely recommend JM Volkswagen! More

by cubw2001
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Jan 13, 2020 -

Joe Machens Volkswagen responded

Great review for JC and our Service Dept!!! We love seeing this. Glad JC was able to take care of your car and get it running well again. Thanks for choosing Joe Machens VW and, yes, please recommend us. We hope to see you again, let us know if you have any questions.

January 11, 2020

It was a good experience. Jonathan was very helpful to help me get the right car for me. I am always pleased with the service department. The wait is never too long and the lounge is comfortable. Mike More

by JUDY_VOIGT
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Josh Yantis, Michael Soukup
Jan 13, 2020 -

Joe Machens Volkswagen responded

Thanks, Judy, for the 5 star review for Jonathon, Mike and our Service Department. And, Thank You for your customer loyalty to our dealership, we are most appreciative. Give us a call if you have any questions regarding the service, we'll be glad to help out. We hope to see you again!

January 07, 2020

I found the dealership to be friendly, accommodating, very knowledgeable and gave an explanation of the service that was very understanding. Also explained the process of part that was ordered. More

by MCBECK1064
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Jan 08, 2020 -

Joe Machens Volkswagen responded

We appreciate the 5 star review for our Service Dept, great to hear we were able to get the part ordered for you. Please let us know if you need anything else, we'll be glad to help out. Thank you!

January 06, 2020

Fast and superb service. Will absolutely do business with them again. Had my car serviced and was back to work in only a few hours. More

by heatherl2
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Jan 08, 2020 -

Joe Machens Volkswagen responded

Thanks so much for the great 5 star review for our Service Dept! We really appreciate you taking the time to let us know how we are doing. We'd love to have your business, so come on back again!

January 03, 2020

JC is AMAZING! I want to thank JC for being the most amazing person to work with! When it comes to customer service he is the BEST EVER More

by Tinamorton28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Scrogin, John "JC" Collier
Jan 06, 2020 -

Joe Machens Volkswagen responded

What a fabulous review for JC! Doesn't get any better than a "BEST EVER"! Thanks so much, Tina, for taking the time to leave this, we all appreciate it. See you next time!

January 02, 2020

Friendly and experienced advisors Michael was an excellent person to work with, very Professional and very helpful. Definitely will be telling all my friends to go there. Top notch More

by MSOUKUP67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Joe, Michael Soukup
Jan 03, 2020 -

Joe Machens Volkswagen responded

Thank you for the great review for our Service Dept! We love when our customers give us a 5 star rating. And, that we provided "top notch service"! We are here if you have any questions, just give us a call. Thank you again and we hope you have a Happy New Year!

January 02, 2020

It was a good experience. J.c was the guy I was dealing with while my car was in for warranty work, he was very good at keeping me up dated on the progress of my car. He was v More

by Steven Kuhle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Jan 03, 2020 -

Joe Machens Volkswagen responded

Hi Steven, Great to hear JC took good care of you and your vehicle. Thanks for leaving us a 5 star review, we very much appreciate it. Give us a call if you have any questions regarding this service, we'll be glad to help out. Thanks again, we appreciate your business and hope to see you again. Happy New Year!

January 02, 2020

Great Job. I’ve been very impressed of how accommodating they were with my appointment. Their service was excellent. Thank you so much. Will be back if I have an More

by STEPHENSTAMOSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Soukup
Jan 03, 2020 -

Joe Machens Volkswagen responded

Thank you, Stephen, for taking the time to let us know about your recent service visit. Our Service Dept will love seeing that you gave them a 5 star rating for their work. Yes, please, come on back any time if your vehicle needs service, we will be glad to help out. Thanks again and Happy New Year!

January 02, 2020

Excellent service!!!! Went in for a warranty issue. Joe kept us informed and was a pleasure to work with. Service was fast and professional. I highly recommend Machens V More

by Jessigray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hawkins
Jan 03, 2020 -

Joe Machens Volkswagen responded

Thanks, Jessi, for the 5 star review for our Service Dept! We love hearing we provided you with "excellent service"! Yes, please, recommend us to your friends and family, we would appreciate it. Thanks again and Happy New Year!

December 28, 2019

Very polite and efficient! I had a recall service done on my 2017 VW Beetle. They completed the work and even washed my dirty car. Thank you very much! More

by frickesc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Soukup
Dec 30, 2019 -

Joe Machens Volkswagen responded

Glad you liked the car wash! It's just one of the things we do to say "Thank You" for your business. Glad we were able to take care of your VW Beetle recall. Please let us know if you have any questions. Hope you have a Happy New Year!

...
87
...