Joe Machens Volkswagen - Service Center

My husband, Randy, and I came in to have our car serviced last Tuesday. We were given courtesy and had a good experience. We were pleased how they talked to us about an upcoming tire concern we had for next last Tuesday. We were given courtesy and had a good experience. We were pleased how they talked to us about an upcoming tire concern we had for next winter. Also, keeping their customers safe by social distancing and making appointments. It helped us feel better about coming in to get our car serviced. Thank You! More

Everyone was very friendly and helpful. They answered all of my questions and were very professional in how they conducted themselves at this hard time. all of my questions and were very professional in how they conducted themselves at this hard time. More

All goodExcept for I have a maintenance agreement and not everything is getting done and I think it’s because I have a maintenance agreement. The cabin filter needs replaced and I believe that falls under my everything is getting done and I think it’s because I have a maintenance agreement. The cabin filter needs replaced and I believe that falls under my maintenance agreement so I wish someone would check on that for me please. Thank you More

I would like to thank the service department at Joe Machens Volkswagen for doing a wonderful job on my service appointment. They were kind and courteous. Machens Volkswagen for doing a wonderful job on my service appointment. They were kind and courteous. More

Super nice and easy to work with. Mikey was an excellent salesperson and the service department took care of all of our needs after the purchase salesperson and the service department took care of all of our needs after the purchase More

Joe in Service took great care of my care and kept me on the loop the whole time during the repairs. “JC” also was very quick to help while Joe was away from his desk the loop the whole time during the repairs. “JC” also was very quick to help while Joe was away from his desk More

Even in the midst of the Corona virus craziness, both Joe and JC were amazing and exceptionally accommodating. I know I never have to worry about getting my car fixed there and JC were amazing and exceptionally accommodating. I know I never have to worry about getting my car fixed there More

Very Friendly and Helpful! I was driving back to Illinois when my EPC and Check Engine Light came on about 10 miles from Columbia. I called the dealership and asked if I should I was driving back to Illinois when my EPC and Check Engine Light came on about 10 miles from Columbia. I called the dealership and asked if I should come in, they got me in as soon as I arrived and had the problem fixed with an hour and a half of being there. More

Joe has helped me more than once and always the first to greet me and help. I appreciate that. He’s polite and professional. How come Volkswagen doesn’t wash your car after services like Nissan and someti greet me and help. I appreciate that. He’s polite and professional. How come Volkswagen doesn’t wash your car after services like Nissan and sometimes Toyota? More

I found the service to be very professional and fast. They also checked on other parts of the car found we needed new filters and topped off fluids so great job! They also checked on other parts of the car found we needed new filters and topped off fluids so great job! More