Joe Machens Volkswagen - Service Center

Very good experience.J.C. Collier, service consultant is great. Very professional yet personal. So far all my trips to dealership have been very pleasurable great. Very professional yet personal. So far all my trips to dealership have been very pleasurable More

I brought my bug in for service and didn’t know what was wrong. They had it fixed and it was timely and affordable! Thanks! wrong. They had it fixed and it was timely and affordable! Thanks! More

Reliable Friendly Service Trustworthy, reliable, always gets the job done. Dealing with an honest dealership is very important to us. We know when you suggest repairs that we Trustworthy, reliable, always gets the job done. Dealing with an honest dealership is very important to us. We know when you suggest repairs that we can trust that it is truly needed. More

Waiting for an oil & filter change My wait was minimal - JC very helpful & friendly I felt comfortable leaving the dealership knowing everything had been checked and I was in good sh My wait was minimal - JC very helpful & friendly I felt comfortable leaving the dealership knowing everything had been checked and I was in good shape! More

Honest and Prompt I showed up unannounced looking to get an oil change. Joe was honest with me saying that it would be a pretty long wait but that he'd make sure they I showed up unannounced looking to get an oil change. Joe was honest with me saying that it would be a pretty long wait but that he'd make sure they got done before the end of the day. I appreciated his honesty. They were done when they said they would be. More

I have been very pleased with the people who service my vehicle. Especially glad to see JC Collier is back. He is a ray of sunshine! vehicle. Especially glad to see JC Collier is back. He is a ray of sunshine! More

Very professional staff there at Machens. Tom and JC know what they are doing in addition to the techs who carry out the service. Great know what they are doing in addition to the techs who carry out the service. Great More

The service department was absolutely amazing. They worked had to get my key working even though they ran into some problems. Thank you so much. worked had to get my key working even though they ran into some problems. Thank you so much. More

I was very impressed with the communication, customer service and attention to detail afforded me by this business and their excellent personnel. What could have been quite a logistical disaster for me w service and attention to detail afforded me by this business and their excellent personnel. What could have been quite a logistical disaster for me was quickly and efficiently resolved. More

Never have I had any issues in 5 years . The service staff at Joe Machens. Volkswagen has always been very courteous and friendly. Tom and JC and Mike have always answered any questions or ad The service staff at Joe Machens. Volkswagen has always been very courteous and friendly. Tom and JC and Mike have always answered any questions or addressed any concerns that I have ever brought to their attention. I will continue to use Joe Machens Volkswagen for service as long as I still drive a Volkswagen. More