Joe Machens Volkswagen - Service Center

Joe Machens Volkswagen is always my go to place! The customer service is outstanding! Always putting the customers satisfaction first! JC in the service Department kept me in the loop about my car! Jere customer service is outstanding! Always putting the customers satisfaction first! JC in the service Department kept me in the loop about my car! Jeremy Bealmer went out of his way to make sure everything was 100%! More

My first experience at the car dealership was great. My car needed to be serviced. Everyone was very helpful and the service person was very knowledgeable about the vehicle which made my visit comfortable car needed to be serviced. Everyone was very helpful and the service person was very knowledgeable about the vehicle which made my visit comfortable and ease. More

Great customer service ! Kept me informed at all times. Couple “hurdles” but they made it right - I own an Audi and couldn’t get it to the Audi dealership. They did everything they could Couple “hurdles” but they made it right - I own an Audi and couldn’t get it to the Audi dealership. They did everything they could More

Great dealership. Clean and comfortable. Weekend staff should be aware of guests in the waiting area. Conversations should be appropriate in nature at all times. should be aware of guests in the waiting area. Conversations should be appropriate in nature at all times. More

The dealer did not give me an accurate wait time for the The dealer did not give me an accurate wait time for the recalls on my atlas. Three hours was quoted over the phone. I arranged accordingly. After 3 The dealer did not give me an accurate wait time for the recalls on my atlas. Three hours was quoted over the phone. I arranged accordingly. After 3 hours they told me they just started on the 3 hour repair. I felt Terrible for the guy delivering that news as I was very unhappy. I live 80 miles away and I was not prepared to spend my entire day in Columbia. I will only be back for service there if absolutely necessary. Communication is key and they dropped the ball. I am however very happy with my VW. More

Awful service department - they lie, do not care about the customer, and do not stand behind their warranties. They also oversale unnecessary warranties. Just awful! Will take advantage of a single female the customer, and do not stand behind their warranties. They also oversale unnecessary warranties. Just awful! Will take advantage of a single female. More

Service was outstanding! JC had us checked in as soon as we arrived. All of our questions were answered quickly, service was completed, and we were back on the road in no time JC had us checked in as soon as we arrived. All of our questions were answered quickly, service was completed, and we were back on the road in no time. Bruce came out, our original salesman, and visited with us a bit, asked how we were enjoying the Atlas, and it was his regular day off! He didn’t come in because of us, but it was nice for him to check with us. Thanks guys! Tom & Wendy More

The Service Department is doing a great job. I am happy with the results of my last visit. The Service Group is friendly. My car is fixed. with the results of my last visit. The Service Group is friendly. My car is fixed. More

JC was wonderful going over everything. There were two recalls on my vehicle- he explained what was done and the part that needed to be ordered in order to fix my other recall. Super efficient and friendl recalls on my vehicle- he explained what was done and the part that needed to be ordered in order to fix my other recall. Super efficient and friendly...thank you! More

Excellent Very professional and courteous from start to finish! They called me to discuss before and after service explaining each of the particulars. I also Very professional and courteous from start to finish! They called me to discuss before and after service explaining each of the particulars. I also enjoyed making the appointment online thanks to a service email that I received which made it super easy. More