Joe Machens Volkswagen - Service Center

Both the service representative and the service man were very professional, and explained everything that was going on. About as transparent as you could hope for from a dealer. very professional, and explained everything that was going on. About as transparent as you could hope for from a dealer. More

Kara was great, very friendly and helpful. She softened the blow and was very sympathetic about several unexpected and expensive maintenance issues with the car. the blow and was very sympathetic about several unexpected and expensive maintenance issues with the car. More

It was horrible. The customer service was awful and the people on the phones acted like they would rather be doing ANYTHING else. I couldn’t get a straight answer about my car for a week. people on the phones acted like they would rather be doing ANYTHING else. I couldn’t get a straight answer about my car for a week. More

Had a great experience with my service visit. JC did great with getting me taking care of with a last-minute appointment to get my tires change which I appreciate since I was going out of town the next great with getting me taking care of with a last-minute appointment to get my tires change which I appreciate since I was going out of town the next day. Wouldnt take my vehicle anywhere else for service More

Worked out great. Called for oil change appointment, JC said he had a cancellation which created an opening in the next hour. I came over at the time he mentioned and he greeted me as I got out of the car. said he had a cancellation which created an opening in the next hour. I came over at the time he mentioned and he greeted me as I got out of the car. What more could you ask for? More

JC was professional in providing me with service suggestions. he helped me figure out the actions to be taken on the tires by providing me objective opinions. He didn’t push to sell me the tires. Go suggestions. he helped me figure out the actions to be taken on the tires by providing me objective opinions. He didn’t push to sell me the tires. Good job! More

Both JC and Kara were awesome about getting our car in quickly to be repaired. They were great about explaining everything in terms I understood and the repairs were done to my satisfaction. quickly to be repaired. They were great about explaining everything in terms I understood and the repairs were done to my satisfaction. More

Used electronic appointment scheduler. Communication from the service writer was non existent. After several days of the dealer having the car we had only received one call. After a week my wife and I had no the service writer was non existent. After several days of the dealer having the car we had only received one call. After a week my wife and I had no idea what was and what was not being done. I called once and spoke to a female in the service department, assuming she could not find an ro she asked if she could call me back (I called around 8 am). At 5 pm I still had not heard anything back. My wife then called. Same story. Once we did get ahold of someone that knew what was going on they were great. Total costs of repairs and the service we got has led us to choose a different dealer moving forward. I know this has zero to do with it, but the company I work for purchased roughly 2.5 million dollars worth of vehicles from you in 2019, i was just hoping service and communication would have been a little more of a focus. More

The price for an oil change is expensive. I can get this simple service done at other places for a lot less. Staff was friendly. simple service done at other places for a lot less. Staff was friendly. More

Needed a part for our 2017 VW; a problem that didn't allow us to drive to the dealership 90 miles away. Josh in the parts department conversed with our local mechanic on Friday and had the correct part allow us to drive to the dealership 90 miles away. Josh in the parts department conversed with our local mechanic on Friday and had the correct part ready for me to pick up on Saturday! Really appreciate his help in getting our VW back on the road as my wife needs it for her job as a home health nurse. More