Joe Machens Volkswagen - Service Center

My first few experiences have been awful with Machens VW. I bought a used Passat from a different Machens and within a day had a check engine light. Had to wait two weeks for an appt for then to tell me th I bought a used Passat from a different Machens and within a day had a check engine light. Had to wait two weeks for an appt for then to tell me they reset the light. Two days later it was back one. Another 10 day wait to find out it was a seal that was bad but on back order from VW. They said they’d call when part came in. 6 weeks later after not hearing anything I called and was told they had the part in. Scheduled for next week with an oil change and was promised car by 3:00. At 2:35 I get a call that it won’t be ready until 4:30. So I cancelled a doctors appointment so I could get there for pickup. I didn’t want to leave it because they have terrible vandalism issues at that lot. Then I was hassled about the cost of oil change that was being covered by other other dealership. So far not impressed with VW and definitely not with Machens VW dealership. I’m hoping I don’t have a lot of issues with this car because I’m not eager to go back to service. More

Amazing dealership. Always friendly, fast, and efficient. They take very good care of me and my car. id highly recommend Joe Machens VW to anyone. They take very good care of me and my car. id highly recommend Joe Machens VW to anyone. More

Excellent customer service! Service staff is very professional and friendly. They always take excellent care of my Jetta. I appreciated the car wash! Thanks so much. I have driven a Nissan, Honda, Ma professional and friendly. They always take excellent care of my Jetta. I appreciated the car wash! Thanks so much. I have driven a Nissan, Honda, Mazda and Toyota, and aside from my first Miata, the Jetta has been my favorite car to drive. Handles great in all kinds of weather, quick response, quality interior, roomy for a small car. I am very pleased with this car. More

Great service! I love the convenience of dropping my car off and knowing they will take care of it and then pick me up from work. off and knowing they will take care of it and then pick me up from work. More

Felt like we service was trying to take advantage of me. Wanted to charge for diagnostics when I knew what was wrong. Was happy they took care of recall items. Wanted to charge for diagnostics when I knew what was wrong. Was happy they took care of recall items. More

Great service. Worked with my schedule since I lived out of town. I was told the fix would be 1.5 hours and they were right. of town. I was told the fix would be 1.5 hours and they were right. More

JC always provides amazing service at VW! Always happy to deal with him! We have always had a good experience, they are fast and reliable! deal with him! We have always had a good experience, they are fast and reliable! More

Always courteous, knowledgeable . They get my vehicle in and out in a timely manner. I can always count on them to do a great job and out in a timely manner. I can always count on them to do a great job More

JC and his team were awesome! An excellent service experience. We were in and out in a timely fashion and back on the road. Thanks! experience. We were in and out in a timely fashion and back on the road. Thanks! More

Jeff Fletcher was courteous and accommodating when it came to getting me in for my last second oil change. On top of that, I was also in and out in a timely fashion. They even washed my car!!! Thanks guy came to getting me in for my last second oil change. On top of that, I was also in and out in a timely fashion. They even washed my car!!! Thanks guys! More