Joe Machens Volkswagen - Service Center

I’m filling this out because I have been sent so many requests to do so it’s borderline harassment. Hopefully the requests will stop. requests to do so it’s borderline harassment. Hopefully the requests will stop. More

Long waits for service. Ordered a part that was on back order and never called when it came in. I had to call to find out it was in and then they missed the service completion timing and called 30 minutes order and never called when it came in. I had to call to find out it was in and then they missed the service completion timing and called 30 minutes before it was to be pickup to let me know it wasn’t going to be ready when promised. More

I needed a set of tires made a app previous to the day i came in. And was early at that JC got me right in and took care of me. came in. And was early at that JC got me right in and took care of me. More

Took very little time to fix my my tire and no one tried to sell me knew tires that I did need. Thank you all for your honesty. to sell me knew tires that I did need. Thank you all for your honesty. More

Super great experience. Amazing hospitality, and great lounge for you to wait. they worked with me a lot on getting it scheduled definitely recommend 10 out of 10. lounge for you to wait. they worked with me a lot on getting it scheduled definitely recommend 10 out of 10. More

Pleased with the service. Unfortunately, the detail crew was not staffing the day I had my oil changed, so I did not get the car wash. They offered for me to bring by any day that week, but that was inconv was not staffing the day I had my oil changed, so I did not get the car wash. They offered for me to bring by any day that week, but that was inconvenient. More

Some younger guy, answered me on the phone and when I came in for an oil change he attempted several times to sell me things I did not need such as, pilot sport 2 tires for my Jetta. He said that he coul came in for an oil change he attempted several times to sell me things I did not need such as, pilot sport 2 tires for my Jetta. He said that he couldn’t be beat in price yet I found many stores selling similar tires for a fraction of the price. He was quite condescending when I told him no I did not need new tires after I felt the tread my self and made him correct his statement. Honestly it overall wasn’t a good experience. I won’t choose his name so he doesn’t loose rating but let this be a notice. More

Everything from making the appointment to drop off, the actual service and pick up was quick easy and handle by friendly knowledgeable people. Totally first rate. I won’t have my car serviced anywhere else actual service and pick up was quick easy and handle by friendly knowledgeable people. Totally first rate. I won’t have my car serviced anywhere else! More

Kara did an amazing job explaining everything to me about the service and during my appointment and getting everything done in a timely manner for my car service. the service and during my appointment and getting everything done in a timely manner for my car service. More

Their customer service was quite poor. I tried repeatedly to call them and get estimates as to when I would get my care done. They would tell me they'd call me back and never follow-up. My service experience to call them and get estimates as to when I would get my care done. They would tell me they'd call me back and never follow-up. My service experiences in the past with them have been quite good, but this was an especially poor experience. Strongly recommend looking elsewhere prior to using Joe Machines VW. More