Joe Machens Volkswagen - Service Center

Machens Volkswagen provided excellent service We dropped the car off and they quickly serviced the vehicle and then contacted us about tire issues. We had the tires replaced, which they handled quic dropped the car off and they quickly serviced the vehicle and then contacted us about tire issues. We had the tires replaced, which they handled quickly and professionally. Excellent experience. More

Took 2 months to put a new engine in my car. Only to have another 2 issues a month after installing it. Charging over $900 to fix a broken Heater Core. Very dissatisfied with communication and service. Will another 2 issues a month after installing it. Charging over $900 to fix a broken Heater Core. Very dissatisfied with communication and service. Will not be buying another car from Machens ever. More

I am a repeat customer and the reason why I am a repeat customer is the customer service and the products that you offer. Also i know that I can rely on the service department to get the job done right the customer is the customer service and the products that you offer. Also i know that I can rely on the service department to get the job done right the first time. More

Scheduling was easy. The parts needed arrived on time. Service was installed as expected. The waiting area was clean, well, lit, and the dealer provided excellent wifi. Service was installed as expected. The waiting area was clean, well, lit, and the dealer provided excellent wifi. More

Great customer service. JC is the man! Smooth 20,000 mile service on my Jetta. It's nice to get an oil change by people who actually know the car and reset the oil life meter. As a bonus, they washed the car service on my Jetta. It's nice to get an oil change by people who actually know the car and reset the oil life meter. As a bonus, they washed the car too! More

Karl Worden replaced the exhaust manifold gaskets and did a thorough job. We did not want to drive our older truck without a top to bottom inspection. a thorough job. We did not want to drive our older truck without a top to bottom inspection. More

Joe Machens Volkswagen, good place to fine a vehicle. they will work to fine a you a good vehicle.just give. Them a change thanks they will work to fine a you a good vehicle.just give. Them a change thanks More

Had car towed there, didn’t hear from them for 2 days. Called in, my service advisor had taken time off and not started the ticket or submitted it a tech. On the 4th day i called again to see what was goi Called in, my service advisor had taken time off and not started the ticket or submitted it a tech. On the 4th day i called again to see what was going on and was told that my car still wasnt looked at. Was escalated to a manager Tom who took care of the situation and had my car fixed within a day. Tom and the tech that worked on my car did fantastic. However poor communication to the customer and dropping the ball of when going on vacation and letting the customer suffer for it is not good business. Tom gets a 5/5. Upper management gets a 1/5. Needs better procedures in place to make sure workflows properly More

Great sales and service department. Brought our TDI jetta in for 80000 mile service, wish we could buy a Tiguan with the 2.0 TDI. in for 80000 mile service, wish we could buy a Tiguan with the 2.0 TDI. More

Last year they rebuilt my engine perfectly after working with my warranty company and my shop that diagnosed the issues. This last week they serviced my wife's car as well. Solid work, honest people. Will r with my warranty company and my shop that diagnosed the issues. This last week they serviced my wife's car as well. Solid work, honest people. Will return for major work I can't do myself. More