Joe Machens Volkswagen - Service Center

This is the most unprofessional dealership I’ve ever done business with. Don’t go there! Worst experience I’ve ever had. From the concierge to management, they didn’t do what they promised & it was very expe business with. Don’t go there! Worst experience I’ve ever had. From the concierge to management, they didn’t do what they promised & it was very expensive! Go to any other Volkswagen dealership but them. More

xxxx poor the car came in with ac problems. Paid two hundred plus for the tech to tell me the cabin filter was dirty and replaced. I told them the blower motor was very noisy but that went Un a Paid two hundred plus for the tech to tell me the cabin filter was dirty and replaced. I told them the blower motor was very noisy but that went Un address they said condenser fan bad and it would cost 900 plus although you could hear it cycling. I told them no. No info given for Freon pressure. I’m an ASE certified master technician and you guys were way off. Never will I darken your doors again. If you want to all me 573 230 6511 what a shame for VW. Good day More

The woman that was making sure it got done that day was very helpful and pleasant. very helpful and pleasant. More

Great place all around. Only place I will take my car to get worked on. Only place I will take my car to get worked on. More

The staff is super friendly. They work is completed in an efficient manner and listen to the customer and explain things in such a way it is easily understood. They work is completed in an efficient manner and listen to the customer and explain things in such a way it is easily understood. More

Thanks for great service and quick work. I appreciated the efficiency. Free car wash card was a nice treat as well. I appreciated the efficiency. Free car wash card was a nice treat as well. More

The Joe Machens Volkswagen dealership has wonderful customer service and does a great job communicating with the customer prior to the visit. I really enjoy the ability to track the progress of the ser customer service and does a great job communicating with the customer prior to the visit. I really enjoy the ability to track the progress of the service of my vehicle while it’s being worked on. More

They team at Joe Machens was so helpful. My car broke down as I was driving through Missouri to Pennsylvania and they were able to fit me in and get back on the road within the same day! My car broke down as I was driving through Missouri to Pennsylvania and they were able to fit me in and get back on the road within the same day! More

Was very knowledgeable about what was in stock. Ordered that part it was there exactly when he said and got me right in and out Ordered that part it was there exactly when he said and got me right in and out More

The service professionals were very responsive to and helpful in addressing my concerns. Overall, I rate this as an outstanding experience. helpful in addressing my concerns. Overall, I rate this as an outstanding experience. More