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Joe Machens Volkswagen - Service Center

Columbia, MO

4.4
1,157 Reviews

1,157 Reviews of Joe Machens Volkswagen - Service Center

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July 12, 2023

I appreciate the level of care and consideration that came from my service visit with Joe Machens VW! The service center was thorough and made sure that all my issues were resolved and any questions I ha More

by andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Nevels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Terzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

This is the most unprofessional dealership I’ve ever done business with. Don’t go there! Worst experience I’ve ever had. From the concierge to management, they didn’t do what they promised & it was very expe More

by shermanp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Stamose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Conrad Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Nevels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Griffitts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Cain, Marissa Vander Griend, Miro Miranov
July 10, 2023

xxxx poor the car came in with ac problems. Paid two hundred plus for the tech to tell me the cabin filter was dirty and replaced. I told them the blower motor was very noisy but that went Un a More

by WGN@NA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Griffitts
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2023

The woman that was making sure it got done that day was very helpful and pleasant. More

by Maryellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miro Miranov
July 07, 2023

Great place all around. Only place I will take my car to get worked on. More

by Kayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2023

The staff is super friendly. They work is completed in an efficient manner and listen to the customer and explain things in such a way it is easily understood. More

by jburden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2023

Thanks for great service and quick work. I appreciated the efficiency. Free car wash card was a nice treat as well. More

by L. T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Autum Hall, Jimmy Schafer, Miro Miranov
June 30, 2023

The Joe Machens Volkswagen dealership has wonderful customer service and does a great job communicating with the customer prior to the visit. I really enjoy the ability to track the progress of the ser More

by jenanoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Autum Hall
June 27, 2023

They team at Joe Machens was so helpful. My car broke down as I was driving through Missouri to Pennsylvania and they were able to fit me in and get back on the road within the same day! More

by Jrgruenling
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Schafer
June 23, 2023

Was very knowledgeable about what was in stock. Ordered that part it was there exactly when he said and got me right in and out More

by sharp.latonya
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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