Joe Machens Volkswagen - Service Center

Great service! JC was very helpful. He took the time to explain what appeared to be the problem and the needed repairs. He was very helpful and courteous. explain what appeared to be the problem and the needed repairs. He was very helpful and courteous. More

Good service and did a great job of keeping me up to date about the repair. Repair was done in a timely manner and very friendly about the repair. Repair was done in a timely manner and very friendly More

The service rep tried talking me out of oil change & recall repair. I was the only customer there at 8am on a Saturday. I asked for a loaner vehicle online. I made appt 2 weeks in advance. I didnt get recall repair. I was the only customer there at 8am on a Saturday. I asked for a loaner vehicle online. I made appt 2 weeks in advance. I didnt get a loaner vehicle. They did tire rotation and now car pulls to the right. I called about it and was told I'd have to pay for an alignment. I was told vehicle would be ready in about an hour it took almost 3. The excuse was oh it's getting washed. Then about 15 minutes later he came back and said they can't wash your car because its below 30 degrees outside. I said that was fine, I didn't need vehicle washed. Then about another 20 minutes later, he says your cars done. I parked it by the front door for you and left it running. I walked outside and the car he brought wasn't even mine. So then he had to go search for my keys and car. They had washed my car and parked it along with new vehicles that were for sale, and it was washed after all. More

All employees were extremely nice. An older gentleman was very involved with all of the customers and made sure I had a great experience. A younger gentleman helped him as well and was very friendly. My Tigu very involved with all of the customers and made sure I had a great experience. A younger gentleman helped him as well and was very friendly. My Tiguan was ready to go in about an hour. More

Everyone’s always helpful and easy to get along with, employees seem to enjoy working there, service usually gets you in and out as quick as possible employees seem to enjoy working there, service usually gets you in and out as quick as possible More

I won't even give you a rating. It is not so much about the dealer, as it is the 2019 Volkswagen Jetta that was purchased. It has been in the shop 5 times since it was purchased, and still don't know if th the dealer, as it is the 2019 Volkswagen Jetta that was purchased. It has been in the shop 5 times since it was purchased, and still don't know if the issue is fixed and VW won't let me out of the contract!! I would advise anyone to buy a Volkswagen!!!! More

I had the headlight burnt out. The service technician replaced the light very quickly. The complimentary car wash was an added bonus. Thank you for a job well done. replaced the light very quickly. The complimentary car wash was an added bonus. Thank you for a job well done. More

Solved all issues I had with my car, always do! Worked to address everything that I had described and made sure that warranty was applied when available. J.C. Is my go to whenever I call but Joe did a fantas address everything that I had described and made sure that warranty was applied when available. J.C. Is my go to whenever I call but Joe did a fantastic job for me while J.C. was out on vacation. More

J.C. was very knowledgeable and helpful...answering all of my questions. Taking care of my problem with my car, and getting me back on the road in the same day. I was extremely satisfied and will bring my of my questions. Taking care of my problem with my car, and getting me back on the road in the same day. I was extremely satisfied and will bring my car back again and again to the helpful people at Machens VW. Thank you for all you do!!! More

Two stars because the salesman was good. Not a great experience with finance, and they weren’t up from with me about some body damage. experience with finance, and they weren’t up from with me about some body damage. More