Joe Machens Volkswagen - Service Center

JC always very helpful. Let’s me know what needs to be fixed or replaced. Car always comes back clean and never had any rework from that dealership. Fixed right the first time. fixed or replaced. Car always comes back clean and never had any rework from that dealership. Fixed right the first time. More

Super general ultra supportive very well informed crew. No nonsense. No pressure. Super relaxed. I really like these guys. I wish they would start a dance club and their spot because of those big open wind No nonsense. No pressure. Super relaxed. I really like these guys. I wish they would start a dance club and their spot because of those big open windows. but that's not really related to much I drive a GTI and that thing is incredible The only thing that I think that can really beat be overall performance of this car.. this racing thing... for the money is a Tesla and you can probably buy a Tesla there too. unlimited free hot chocolate coffee and other little tiny snacks. Excellent service department they are very fast very thorough and very good. They care about their customers. More

My issue was promptly resolved. I’ve had issues getting through to get scheduled but ultimately they contacted me back quickly to schedule the service. through to get scheduled but ultimately they contacted me back quickly to schedule the service. More

Consistently welcoming and friendly. Takes time to go over the service beforehand. Doesn’t rush me out. Offers advice but doesn’t argue when advice not taken. Remembered me from last service. over the service beforehand. Doesn’t rush me out. Offers advice but doesn’t argue when advice not taken. Remembered me from last service. More

Very professional got me in and car was finished when they said it would be done. Wish would of had a little better selection of tires if your going to sell tires !! Are you selling tires or you orderin they said it would be done. Wish would of had a little better selection of tires if your going to sell tires !! Are you selling tires or you ordering tires? More

A lot of good people with a genuine passion for their crafts... I Definitely see a team spirit and collective effort when it comes to customer service and satisfaction... Cool gang, those guys are!!!!! A crafts... I Definitely see a team spirit and collective effort when it comes to customer service and satisfaction... Cool gang, those guys are!!!!! Awesome More

The service department went out of their way to make us feel welcome even though we didn't purchase the car there. We really appreciate the friendly service feel welcome even though we didn't purchase the car there. We really appreciate the friendly service More

I live in St. Louis and my son lives in Columbia. It's a huge stress relief knowing Joe Machens Volkswagen is there to help when he has car problems and that we can trust them not to cheat us. Strongly reco huge stress relief knowing Joe Machens Volkswagen is there to help when he has car problems and that we can trust them not to cheat us. Strongly recommend! More

I just moved here from another city, and since coming here, they have exceed my expectations! I showed up to have them work on my car and I spilled some coffee on my seat when the lid slipped off. I came here, they have exceed my expectations! I showed up to have them work on my car and I spilled some coffee on my seat when the lid slipped off. I came back to get my car and they had completely cleaned off my seat! They even got out a stain that was on the seat when I got the car. JC is who I normally talk to, and he’s very attentive and makes sure to do more than you ask. More

Thank you for taking good care of my Passat and explain to me what what wrong and finding my fuel leak on my car I would of not know thanks for excellent work great job to the mechanic too!! to me what what wrong and finding my fuel leak on my car I would of not know thanks for excellent work great job to the mechanic too!! More