Joe Machens Volkswagen - Service Center

JC in the service department is outstanding. He cares about people. Happy with the service. Sharen Garrett What a bonus that the car is washed 😊 about people. Happy with the service. Sharen Garrett What a bonus that the car is washed 😊 More

Clean, service was quick. My car wash was not great but we didn't mind as we were traveling back a ways to get home and knew we would hit more bugs we didn't mind as we were traveling back a ways to get home and knew we would hit more bugs More

Hello... I got stranded... Technician Ross, went above and beyond to help. Service Dept was GREAT! Thank you for getting us back on the road! and beyond to help. Service Dept was GREAT! Thank you for getting us back on the road! More

Service is what you would expect from a dealership, they know what they are doing. Sadly, communication before the service was poor. We scheduled on-line with a question in the notes. We responded to one or know what they are doing. Sadly, communication before the service was poor. We scheduled on-line with a question in the notes. We responded to one or two emails with the same questions and called the day before and left a message. Zero response. More

I cannot speak higher of my experience! Jeffery Fletcher was awesome to work with. I love his friendly attitude and he made me feel like he was happy to help me. I never felt like a burden. It was so refres was awesome to work with. I love his friendly attitude and he made me feel like he was happy to help me. I never felt like a burden. It was so refreshing. More

This was my first experience at VW and i was very impressed with the customer service and efficiency. Jeff explained the service and pricing in detail and was very friendly and courteous throughout t impressed with the customer service and efficiency. Jeff explained the service and pricing in detail and was very friendly and courteous throughout the process More

Love getting my car serviced here. My salesman Bruce was there to help me set my service appointment and Jeff was there to answer all of my questions about what's next for my Edge to keep it running like it there to help me set my service appointment and Jeff was there to answer all of my questions about what's next for my Edge to keep it running like it's supposed to be. More

Absolutely pleased with the quality of service from Jeff and Tom in service. They made the entire process as painless as possible. My car needed extensive repair due to a diesel fuel contamination and they and Tom in service. They made the entire process as painless as possible. My car needed extensive repair due to a diesel fuel contamination and they got it done faster than expected. More

JC at the service desk was super energetic and friendly! The oil change I had was fast and easy. Look forward to the dealer's professionalism and courtesy again in the future. The oil change I had was fast and easy. Look forward to the dealer's professionalism and courtesy again in the future. More

Have always felt like I was appreciated as a customer. However, last couple of visits, I feel some things were overlooked that would have made a difference in the rate I gave. However, last couple of visits, I feel some things were overlooked that would have made a difference in the rate I gave. More