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Joe Machens Volkswagen - Service Center

Columbia, MO

4.4
1,157 Reviews

1,157 Reviews of Joe Machens Volkswagen - Service Center

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May 12, 2021

Once again, I enjoy working with the service professionals at Joe Machens VW. They are courteous, knowledgeable and professional. I will recommend them to others. More

by cleo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, Jeff Fletcher
May 13, 2021 -

Joe Machens Volkswagen responded

Thank you so much, Cleo, we really appreciate it :)

May 10, 2021

I had such a great experience having my oil changed, left my vehicle for only a couple hours while I finished my work. I couldn't be happier! More

by DABOA1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
May 11, 2021 -

Joe Machens Volkswagen responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

May 10, 2021

JC was so awesome to deal with. I will continue with to bring my car there because of him. He’s a huge asset to your team! More

by gfish3434
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
May 11, 2021 -

Joe Machens Volkswagen responded

Aww, thank you so much, what kind words for JC, we love it!

May 10, 2021

Appointment was easily scheduled. No unexpected issues. They were very professional, polite and super clean facilities. Service pricing was exactly as quoted and I even got a coupon to save some cash. More

by Flint
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
May 11, 2021 -

Joe Machens Volkswagen responded

Woo! Got to love coupons! Thanks for the great review of our service department!

May 09, 2021

I again was very dissatisfied with my service!I had to I again was very dissatisfied with my service! I had to come back a second time because at my first appointment they ran out of the parts that were n More

by MISTY_HAIR
Recommend Dealer
No
Employees Worked With
Christopher Griffitts
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Joe Machens Volkswagen responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job with ensuring your parts are in stock. Dealerrater displays only your user name for your privacy. Our General Manager, Stephen, requested that you email him your full name and contact information. He would like to look into this further for you. His email is: sstamose@machens.com.

May 07, 2021

Very quick with everything, customer service was amazing everyone was very sweet and professional, they even washed my car giving it back. 10/10 would recommend More

by SIERRAHAMPTON471
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
May 10, 2021 -

Joe Machens Volkswagen responded

Thank you so much for your positive words and recommendation, we really appreciate it!

May 06, 2021

Terrible communication and very disorganized. However, they did properly service my car, and returned in timely fashion. They seem to be a good dealership but really needs to work on communication. More

by hi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John "JC" Collier, Jeff Fletcher
May 07, 2021 -

Joe Machens Volkswagen responded

Thank you so much for your honest review. We are glad to hear that the quality of work was good, but we do apologize for the lack of communication. I will make sure management is aware of the situation. Again, our apologies.

May 03, 2021

I do not wish to leave a rating at this time. I am very disappointed with my visit, service and definitely the price this time. More

by vlweir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Fletcher
May 04, 2021 -

Joe Machens Volkswagen responded

We are sorry to see this review for our dealership. However, without any details as to what occurred, we are not able to respond to it. Our, General Manager, Stephen, has asked that you email him with your contact info and more info on this. He would like to look into this and see there is a way to resolve it. His email is sstamose@machens.com.

May 03, 2021

JC IS THE MAN! Down to earth, explains what’s needed and why, willing to discuss what is best for you! He makes it! My tech Drew took me to my car to explain what he was seeing. He said he wouldn’t do busin More

by LL424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew technician , John "JC" Collier
May 04, 2021 -

Joe Machens Volkswagen responded

Aww, thank you so much, this review made me smile :) We can't wait to help you again in the future!

May 03, 2021

JC was friendly and very helpful. His honesty and hard work is appreciated. On a Saturday morning with full appointments he still managed to fit me in. More

by jenniferanne2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
May 04, 2021 -

Joe Machens Volkswagen responded

Aww, thank you so much, Jennifer, we are glad that JC was able to get you all taken care of!

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