Joe Machens Volkswagen - Service Center

I made a 10am appointment for a simple inspection and texted the number provided at 3:30pm when I still hadn't heard anything. An hour after sending the text and not hearing back, I had to call John to b texted the number provided at 3:30pm when I still hadn't heard anything. An hour after sending the text and not hearing back, I had to call John to be told my car had been finished. I felt like my vehicle was made a last priority and wasn't ever properly notified. I will not be returning and please stop contacting this number More

JC continues to be an amazing technician and offers the best customer service experience. The auto technicians offer expert cate of all my VW vehicles and make me feel safe and well cared for. best customer service experience. The auto technicians offer expert cate of all my VW vehicles and make me feel safe and well cared for. More

I have a crazy schedule and J.C. consistently helps me keep my cars service on schedule. I feel like he takes my concerns seriously keep my cars service on schedule. I feel like he takes my concerns seriously More

When there was a problem, they took care of it promptly. Tom and JC followed up with me and called me the next day to make sure the car was working properly. Tom and JC followed up with me and called me the next day to make sure the car was working properly. More

I wish an estimated time of service would be available at the time you book the appointment; this may help with the irritation I saw from several of the other people who were there. My service was completed the time you book the appointment; this may help with the irritation I saw from several of the other people who were there. My service was completed with in the time frame they gave me upon checkin, but I would likely have changed days/times if I had known how long it would take. Place was clean and staff was very caring More

Was there twice to get wind deflectors.installed First.time.it was raining and couldn't be done. Second time after waiting 1 hour the service advisor told me he forgot the techs had training and First.time.it was raining and couldn't be done. Second time after waiting 1 hour the service advisor told me he forgot the techs had training and it would be another hour before they could even start. No consideration for my time More

Tom had gotten my Vanagon 1985 in for a urgent fix an hour after we called. Excellent service. We appreciate it so much! God bless you~! hour after we called. Excellent service. We appreciate it so much! God bless you~! More

Very good customer service, love the coffe snack bar thing & tv. Comfortable waiting room. Clean restroom. With all said I was very satisfied, except the price 😜 thing & tv. Comfortable waiting room. Clean restroom. With all said I was very satisfied, except the price 😜 More

You can always count on JC, consistently pleasant and very knowledgeable. Way to turn a servicing your car day into a smiling day. Thank you for all you do, Iris, very knowledgeable. Way to turn a servicing your car day into a smiling day. Thank you for all you do, Iris, More

Tom Turner is by far the best Service manager I have ever met, and along wuth JC at the front desk any service needs you may have will be resolved efficiently and accurately. met, and along wuth JC at the front desk any service needs you may have will be resolved efficiently and accurately. More