Joe Machens Volkswagen - Service Center

The representative I worked with helped me navigate somethings I didn’t know about the vehicle. Was friendly when I pulled in the doors and very fast response somethings I didn’t know about the vehicle. Was friendly when I pulled in the doors and very fast response More

Quick and easy. Was able to work me into there schedule. They always go above and beyond to take care of there customers. Thank you!! They always go above and beyond to take care of there customers. Thank you!! More

I spent 4 hours at dealership waiting for vehicle service. Upon leaving was told I would get receipt and be able to pay online. I received a link to pay, which I did. But have never gotten receipt service. Upon leaving was told I would get receipt and be able to pay online. I received a link to pay, which I did. But have never gotten receipt even though I have requested it. I spent more than 500 and I’m not sure exactly what I paid for. More

Paid attention to my concerns the technicians were very pleasant would definitely return if I have any problems again very pleased with the service had a good experience pleasant would definitely return if I have any problems again very pleased with the service had a good experience More

Service manager was great warmed me of my bad tires,great service! But the girl who checked me in and out had NO clue what she was doing! I’m pretty sure I would have gotten out 45 minutes sooner if someone service! But the girl who checked me in and out had NO clue what she was doing! I’m pretty sure I would have gotten out 45 minutes sooner if someone else had been checking me out. . She really didn’t know what she was doing at all. Tried to charge me 400+ dollars for an air filter...aside from that,I was very pleased. I get that a company likes to put a pretty face out front but make sure the person can actually do the job or at least train them so that they can... More

Needed a special lugnut wrench to rotate my tires. I wasn't aware I had one, so they helped me find it in the spare tire well of my trunk. Good to know! Appreciated their helpfulness, and getting me in wasn't aware I had one, so they helped me find it in the spare tire well of my trunk. Good to know! Appreciated their helpfulness, and getting me in on schedule. A good place to go. More

Communication was very poor. I understand now that the phones were down, however, I receive text messages and emails so not sure why they were not utilized. phones were down, however, I receive text messages and emails so not sure why they were not utilized. More

We needed some warranty work done for my daughters car and the got us in right away. The were curious, professional, and quick. I was a good experience and the got us in right away. The were curious, professional, and quick. I was a good experience More

Wish there was a Volkswagon dealer ship closer to where I live. Work done on my car was done quickly. Have a nice day. Ty! live. Work done on my car was done quickly. Have a nice day. Ty! More

Great service. Only problem is the lack of communication between the front desk to service and the customer. I could really tell from that alone who values the quality of their work and who is there just fo between the front desk to service and the customer. I could really tell from that alone who values the quality of their work and who is there just for the paycheck. Work ethics should be one of the main traits of any employee. More