Joe Machens Volkswagen - Service Center

Terrible with a complete lack of communication. I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM th I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM then told it was too late for a service ride to get a rental!! I have a full time job and 3 kids. This was the worst service I have ever had at a VW dealership. Also, I was not updated again for 2 more days!!! Is this the standard? Awful. Joey was terrible, kept telling me how busy he was, it wasn’t his ticket and never taking responsibility. Corey is great, ultimately the repairs were complete but you need some serious work on updating customers and what good customer service looks like. More

Quick service scheduling date, friendly and professional service personnel. Short waiting time for the completed work, free car wash is a plus. service personnel. Short waiting time for the completed work, free car wash is a plus. More

Excellent service all around. Staff friendly and knowledgeable able to make experience very relaxing done on time Staff friendly and knowledgeable able to make experience very relaxing done on time More

Changed the oil fine. Listed everything under the sun as needing replaced. Was quoted over $70 for new wiper blades?? Predatory and ridiculous. Listed everything under the sun as needing replaced. Was quoted over $70 for new wiper blades?? Predatory and ridiculous. More

Love how the team treats us like family. We drove 3 hours to buy our car from ya’all and will continue too in the future. We drove 3 hours to buy our car from ya’all and will continue too in the future. More

Friendly service, customer oriented care with knowledgeable staff. Mechanics were excellent and meticulous in their checks, informing the customer of any hidden concerns. Thank you! knowledgeable staff. Mechanics were excellent and meticulous in their checks, informing the customer of any hidden concerns. Thank you! More

Very dependable tells you all up Front cost of any parts and labor Very reliable and very friendly always gets me in right away. Can always count on Crystal to call me and let me know what’s wrong with the and labor Very reliable and very friendly always gets me in right away. Can always count on Crystal to call me and let me know what’s wrong with the vehicle and the cost that includes parts and labor More

Friendly, courteous staff. comfortable lounge area. Great amenities Service personal will explain and go over what is being done or what you are wanting to have done to your v comfortable lounge area. Great amenities Service personal will explain and go over what is being done or what you are wanting to have done to your vehicle. No pressure sales More

Always great service. Very accommodating! And they always treat me with respect and make me feel special👍. Very accommodating! And they always treat me with respect and make me feel special👍. More

The oil change was done promptly and without problems or concerns. Thank you Joe Machens. concerns. Thank you Joe Machens. More