Joe Machens Volkswagen - Service Center

Chrs in service is always great to work with! Always willing to go above and beyond for his customers. Always willing to go above and beyond for his customers. More

Great customer service. Joey was the best. Appreciate the courtesy and excellent communication and tecomwndations Joey was the best. Appreciate the courtesy and excellent communication and tecomwndations More

Fast and friendly service I’m glad I have a Volkswagen great car yay yay great car yay yay More

Quick and friendly service, great communication. Highly recommend using them for purchases, parts, and service. Highly recommend using them for purchases, parts, and service. More

I am completely disappointed in my service here. I was told it would be a firm $150 for a diagnostic check, and then charged an additional $20 for "shop fees" after the fact. The service quality is I was told it would be a firm $150 for a diagnostic check, and then charged an additional $20 for "shop fees" after the fact. The service quality is low in addition to everything being HIGHLY overpriced. More

Very polite employees but no pride in workmanship and not a lot of respect for the vehicle. a lot of respect for the vehicle. More

A waste of time to find out they charge so much to diagnose a AC problem on a car that's three years old. The AC/heater blower should not be bad in a 2020 already. Every since the appointment. The veh diagnose a AC problem on a car that's three years old. The AC/heater blower should not be bad in a 2020 already. Every since the appointment. The vehicle is having lots of mechanical issues. Very disappointed More

Corey restored my faith in service at dealers. He was friendly, knowledgeable, and helpful. We've come to depend on the high quality of service at Joe Machens Volkswagen. He was friendly, knowledgeable, and helpful. We've come to depend on the high quality of service at Joe Machens Volkswagen. More

They were really easy to work with and they had really good communication to keep me informed with what was going on with my car good communication to keep me informed with what was going on with my car More

Terrible with a complete lack of communication. I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM th I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM then told it was too late for a service ride to get a rental!! I have a full time job and 3 kids. This was the worst service I have ever had at a VW dealership. Also, I was not updated again for 2 more days!!! Is this the standard? Awful. Joey was terrible, kept telling me how busy he was, it wasn’t his ticket and never taking responsibility. Corey is great, ultimately the repairs were complete but you need some serious work on updating customers and what good customer service looks like. More