Joe Machens Volkswagen - Service Center

Service is OK. Pay better attention to details when servicing the car. Not filling the add blue cost me $350.00 Pay better attention to details when servicing the car. Not filling the add blue cost me $350.00 More

The tech did not fix my car the first. He then lied and said it was fine. After refusing to drive a broken car twice, it was finally fixed. I have no idea what was wrong with it the first He then lied and said it was fine. After refusing to drive a broken car twice, it was finally fixed. I have no idea what was wrong with it the first 2 times and never will know because Machens techs refuse to be honest or admit when a mistake is made. Terrible service by the techs, I hope to never have to go there again. The only positive was my service manager, Chris., who did the best he could with shady techs working there. More

Very professional and explained everything well. They answered all questions I had and made sure I understood everything. They answered all questions I had and made sure I understood everything. More

Very professional. Nice and welcoming .Made sure that you were very satisfied. Left you with a smile. Nice and welcoming .Made sure that you were very satisfied. Left you with a smile. More

Unfortunately my experience has not been the best, but I think my issue may finally be resolved. The customer service is always superior! think my issue may finally be resolved. The customer service is always superior! More

They did a great job ordering and programming a new key fob for my Atlas. The only thing I can think of to improve would be to make sure they call when it arrives. fob for my Atlas. The only thing I can think of to improve would be to make sure they call when it arrives. More

I’ve held off writing this review for some time hoping things would get fixed.. I bought a new 2022 Atlas in June, it has been nothing but problems from electronic problems to fuel issues. We have been things would get fixed.. I bought a new 2022 Atlas in June, it has been nothing but problems from electronic problems to fuel issues. We have been waiting for a part for over a month with no eta…. The file mileage is suffering quite a bit. While the sales staff is polite and knowledgeable, we have VW a chance and it will be the last one we own. I’m sure there are lemons in every group but you would expect more than a suggestion to calm back every week to see if the part has arrived. My suggestion to all friends, family, and passers by, DO NOT buy a junk VW!!! More

I will never use them again, things were stolen out my car they did nothing to try to make it right. Then the price we agreed on for the service at pickup time was twice what they quoted me. Very unprofes car they did nothing to try to make it right. Then the price we agreed on for the service at pickup time was twice what they quoted me. Very unprofessional left us hanging for two weeks forcing us to rent a car. Definitely will not use them again. More

Service representative was knowledgeable, polite and friendly. Provided a accurate wait time and my service was done correctly. friendly. Provided a accurate wait time and my service was done correctly. More