Joe Machens Volkswagen - Service Center

Honestly I think this was the best service far as customer service I had in a long time. Especially dealing with the situation that came up. You guys worked very well with me on get my car up and run customer service I had in a long time. Especially dealing with the situation that came up. You guys worked very well with me on get my car up and running again. It really showed me the people you have there go above and beyond for the customers. Especially Autumn! I know I can trust you guys in the near future with my vehicle. Definitely will bring my car back for service without a doubt. More

I really appeeciate the service at Joe Machens VW. The team is courteous, efficient and knowledgeable. I always feel like my car and iI are im good hands! The team is courteous, efficient and knowledgeable. I always feel like my car and iI are im good hands! More

So pleasant! They went out of their way to give me a ride home instead of waiting in the dealership on a Saturday! They went out of their way to give me a ride home instead of waiting in the dealership on a Saturday! More

The customer service is good and you don’t have to wait long for them to get to your vehicle long for them to get to your vehicle More

I wish Autumn would have mentioned they only had one oil change technician on duty. I sat in the waiting area for 1.5 hours before my car even went back to start the service. change technician on duty. I sat in the waiting area for 1.5 hours before my car even went back to start the service. More

Jimmy was so great! Very helpful and answered all my questions. My car got done very quickly. Very helpful and answered all my questions. My car got done very quickly. More

Chris was very knowledgeable on my requirements during my last visit. Very informed and professional. last visit. Very informed and professional. More

Damarkus was a great sales person. I like that he was very relaxing and didn’t try to push any sales tactics or try to talk us other extras. We enjoyed our car buying experience with J I like that he was very relaxing and didn’t try to push any sales tactics or try to talk us other extras. We enjoyed our car buying experience with Joe Machens Volkswagen. I thought I will have to negotiate for pricing because of new 2023 model, however that was not the case. Price was on par with STL and KC. More

Very good and efficient service center. They even have drinks and snacks while you wait. Definitely will come again. They even have drinks and snacks while you wait. Definitely will come again. More

Very good, everyone were helpful and professional. Service was excellent during recall of a couple of issues. Service was excellent during recall of a couple of issues. More