Joe Machens Volkswagen - Service Center

Best experience wish would wash and vacuum car pulse escort back to car after service . But over all customer service is awesome escort back to car after service . But over all customer service is awesome More

Amazing! I had to tow my son’s car from Quincy IL just to get key fob programmed 🙄. We had some complications loading his car onto car dolly, which was going I had to tow my son’s car from Quincy IL just to get key fob programmed 🙄. We had some complications loading his car onto car dolly, which was going to run us late for appointment. I called in advance to communicate the issue. Even though the receptionist was reluctant to squeeze us in later that day, she did. When we arrived at the dealership, everyone there was amazing! They had no problems getting us in. As a matter of fact they had the fob programmed before our scheduled time for appointment. But, the best part was how cool everybody was. Super friendly, and accommodating. We received excellent recommendations for dinner, and had an all around great experience in Columbia! BTW, I hardly ever do reviews, but this one deserves my time! 👍🏼👍🏼 More

had to wait at the shop more than four hours to get an estimate. I was't given any explanation or what so ever but just had to wait. The staff wasn't helpful nor friendly.Finally, the estimation I got was estimate. I was't given any explanation or what so ever but just had to wait. The staff wasn't helpful nor friendly.Finally, the estimation I got was beyond my expectation. It was way much more than what my car is worth: again, not much explanation about the estimate. Overall, I wasn't satisfied with my experience at all. More

Appreciate the shuttle service! Work on car was good and service people friendly and explained problem well Work on car was good and service people friendly and explained problem well More

The entire dealership is staffed with very good people, including Autum, Leo Fred and others. They are very friendly, respectful and reliable including Autum, Leo Fred and others. They are very friendly, respectful and reliable More

Autumn is amazing, she is a great asset to Machens VW service department. I am satisfied with Autums help but dissatisfied with Machens overall. service department. I am satisfied with Autums help but dissatisfied with Machens overall. More

Easy to work there while car is worked on. Often times they are delayed but we’re on time this round! Often times they are delayed but we’re on time this round! More

This is the problem I gave great on all. this is what I dislike about this rating system. this is what I dislike about this rating system. More

They are kind , respectful and understanding! They treat you like family! They service your vehicle at a timely manner They treat you like family! They service your vehicle at a timely manner More

The wait time was too long and overpriced. Other than that it was an ok experience. Other than that it was an ok experience. More