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Joe Machens Volkswagen - Service Center

Columbia, MO

4.4
1,157 Reviews
Call Service Center (573) 814-6700

1,157 Reviews of Joe Machens Volkswagen - Service Center

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March 18, 2023

JMVW always makes me feel like I am a priority. They keep me informed about the status of my vehicle. The service department is spectacular! Their customer service is top notch!! More

by akhess18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Autum Hall
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March 17, 2023

I believe they did a wonderful job and my service. Writer is very pleasant and informative. More

by EDHUTCH1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Schafer
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March 15, 2023

Good service, was in and out really fast. Bought one car and leased another. Thunk you More

by ORANGECRUSHED60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Autum Hall, Jimmy Schafer, Miro Miranov
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March 14, 2023

Easy to work with and really quick and efficient service. On the expensive side but would use again. More

by NACIOTII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 13, 2023

Autum is excellent, could not recommend her more. Professional, knowledgeable, and easy to talk to. More

by CARTER
Recommend Dealer
Yes
Employees Worked With
Autum Hall
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March 12, 2023

Mismanaged. Ordering a new set of tires (Michelins) for my car was involved the Service Provider…and the parts department. It should have been (only) with the Se More

by FORSYTHBUILDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Autum Hall, Freddy Davis
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Mar 14, 2023 -

FORSYTHBUILDING responded

I have been a J M service customer for 15 years This past experience was by far the worst.

March 11, 2023

I was very impressed by the level of communication, support and professionalism! I look forward to their service in the future. More

by LINDSY.KEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Autum Hall
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March 11, 2023

Staff was polite and knowledge. The work was completed in a timely manner and the waiting area was comfortable. More

by DILLYBOB2004
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Schafer
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March 09, 2023

Easy to schedule service, very prompt, always professional. Excellent service department and sales. They treat you better than family More

by Kevin K in Columbia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Autum Hall
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March 09, 2023

The staff was very accommodating and friendly. Definitely will recommend others to take their vehicles there More

by BEARDEN718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Autum Hall
Report | Print
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